About M&D

For the past 80+ years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

Position Summary

The Warranty Advisor will inspect and diagnose warranty claims, ensuring failed units and components are properly assessed and processed. This role involves handling and inspecting parts, resolving warranty issues efficiently, and ensuring timely warranty processing for every failed unit.

Essential Duties and Responsibilities:

Verify vendor warranty decisions and clearly explain technical details to customers.
Review weekly Warranty Alert Reports to identify trends and recommend improvements.
- Example: Contact vendors about recurring part issues and suggest install notices.
Identify root causes of denied claims to improve troubleshooting.
Communicate with manufacturers, sales teams, and customers on warranty matters.
Review claims to ensure proper documentation and validity.
Guide customers through troubleshooting on invalid claims.
Inspect failed parts and denied claims for potential corrections or re-submission.
Follow up with customers on denied or "no fault found" claims.
Resolve warranty disputes with vendors to maintain customer satisfaction.
Process warranty replacement orders.
Assist with other warranty-related tasks as needed.

Requirements:

High School Diploma or Equivalent
Technical knowledge of diesel engines, medium – heavy duty trucks, and equipment
Diesel engine Certifications preferred
Basic Computer Experience
Customer service Experience
Attention to detail and accuracy
Verbal and written communication skills
Problem analysis and problem-solving skills

Physical Demands and Work Environment:

Ability to repeat motions.
Ability to bend, kneel, and squat.
Ability to raise arms above shoulder level.
Ability to lift and carry up to 50 lbs.
Shop environment with exposure to dirt, dust, and loud noise.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.