Primary Job Functions:

Claim Processing and Reconciliation

• Posts charges, payments, and adjustments to patient accounts in an accurate and timely manner.
• Verifies patient demographic and billing information.
• Verifies patient insurance eligibility to ensure information is current and accurate.
• Responds to patient balance and billing inquiries in a prompt manner.
• Keys charges into electronic billing system.
• Collects patient co-payments or balances due on account and enters payments into billing system.
• Processes and files billing documents as required.
• Works cooperatively within the department to resolve problems regarding billing and collections.

Supervision and Consultation

• Seeks supervision and consultation as needed
• Ability to work schedule as defined and overtime as required.
• Accepts and employs suggestions for improvement
• Actively works to enhance skills

Customer Service and Workplace Conduct

• Treats consumers with care, dignity, compassion and respect

Courteous and respectful towards consumers, visitors and co-workers

• Respects consumers’ privacy and confidentiality
• Is pleasant and cooperative with others
• Assists consumers and visitors as needed
• Personal values don’t inhibit ability to relate and care for others
• Is sensitive to the consumer’s needs, expectations and individual differences

Administrative and Other Related Duties as assigned:

• Actively participates in Performance Improvement activities
• Actively participates in AltaPointe committees as requested
• Completes assigned tasks in a timely manner
• Works in a cooperative manner with other AltaPointe employees
• Follows AltaPointe policies and procedures
• Receives and responds to inquiries of accounting matters promptly and courteously
• Assists with performance of duties of other accounting staff in periods of absence
• Performs other duties as assigned

High school diploma or equivalent. Experience working in a medical billing office or a healthcare setting a plus. Knowledge of accounts receivable and insurance billing processes preferred. Strong computer skills required.