Description

Service Writer – High Volume | Volkswagen
$61K–$100K | Commission + CSI Bonus | Busy Service Drive

Larson Volkswagen of Tacoma is hiring a Service Advisor for a busy service department with steady customer traffic and strong earning potential.

This is a performance-based role where your ability to manage customers, sell services, and stay organized directly impacts your income.

What You Can Expect

• Earnings: $61,000 – $100,000 annually (based on current performance) 
• Commission Pay Plan: 
  • 4.75% of RO parts & labor (CSI below zone) 
  • 5.25% (CSI above zone) 
  • 5.5% (Top 10% CSI) 
• Consistent Traffic: Established customer base and steady service volume 
• Supportive Team: Experienced technicians and service leadership 
• Growth Opportunities: Path to senior advisor or service management 

  What the Job Looks Like

• Greet customers and write repair orders 
• Recommend maintenance and needed repairs 
• Communicate with technicians and keep jobs moving 
• Provide updates and manage customer expectations 
• Follow up and ensure a strong customer experience 
• Manage multiple customers and RO’s throughout the day 

  What We’re Looking For

• Experience as a Service Advisor, Service Writer, or similar role preferred 
• Strong communication and customer service skills 
• Ability to stay organized in a fast-paced environment 
• Sales mindset—comfortable recommending services 
• Team-oriented and dependable 

  Why This Role Works

• Busy Drive = More Opportunity to Earn 
• Pay Plan Rewards Both Sales + CSI 
• Established Store with Repeat Customers 
• Training and support to help you improve performance

  Benefits and Perks

• Medical coverage with a $0-cost plan option for employees
• Optional Vision & Dental Insurance
• Company-Paid Life ($10,000) & AD&D ($40,000) Insurance
• Supplemental Life & AD&D, Long-Term Disability, Accident, Hospital Indemnity, and Pet Insurance
• Employee Assistance Program (EAP) – confidential, no-cost support
• KOFE Financial Wellness Program with budgeting and personal finance tools
• 401(k) with company match (eligible after 60 days)
• Paid Time Off (accrual begins on day one, usable after 90 days)
• Six paid holidays per year (hourly employees)
• Employee Vehicle Purchase Program – exclusive pricing across Larson brands

At Larson, we believe everyone deserves to feel respected, valued, and included.
We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us.     

The Bottom Line

If you’re someone who can:

• Handle volume 
• Communicate clearly with customers 
• Stay organized and sell services 

This is a role where you can stay busy and earn consistently.

Requirements

• Provide above average Customer Service. 
• Automotive dealership experience preferred, but not necessary. 
• Ability to properly handle potentially stressful situations. 
• Friendly, courteous, professional with a "team player" attitude. 
• Self-motivated to work independently as well as part of a team. 
• Ability to take direction well. 
• Clear and concise communication skills 
• Highly organized 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.