HiringCafe
Posted 6d ago

Account Manager (English/Spanish)

@ Irth Solutions
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Canada
RemoteFull Time
Responsibilities:Manage accounts, Grow revenue, Build trust
Requirements Summary:Fluent in English and Spanish; Bachelor's degree; 3-4 years in customer success/account management; 2-3 years SAAS/CRM experience.
Technical Tools Mentioned:CRM, Salesforce, HubSpot
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Job Description

Position 100% remote

We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.

This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.

Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.

Responsibilities:

  • Develop and maintain a relationship of trust with the clients after the initial sales
  • Deploy account management strategies to reinforce Borealis growth (farming): 
  • Define growth plans on appointed client portfolio
  • Manage and master the financial aspects of your client portfolio
  • Identify new clients needs, and convert them into business opportunities
  • Deliver strong business presentations to key stakeholders, often at the executive level
  • Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
  • Advise clients on system adoption:  
  • Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
  • Understand new business requirements, help clients define their business processes and implement them into Borealis
  • Act as an advisor to propose the best solutions and practices in using Borealis 
  • Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
  • Work directly with the SAAS to provide insightful reporting and KPIs
  • Work closely with surrounding teams to ensure client’s objectives are met
  • Scope and brief the Project and Technical teams for delivery of additional services
  • Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
  • Feed the Product team with quality information to align Borealis’ roadmap
  • Collaborate with Account directors on strategic accounts to sustain an optimal growth
  • Promote top of class practices around global Borealis’ usage