POSITION SUMMARY: Responsible for successful overall direction, administration, and coordination of all areas of the Hotel Operations Department: Lodging, Housekeeping, EVS, Transportation and Retail. Manages or assists in managing these departments in accordance with CCCH’s established policies, procedures, and controls. Support in training, staffing, and supervision of team. Monitor labor and operating supplies costs, be proactive monitoring of guest service scores and comments.

ESSENTIAL DUTIES: Specific areas of responsibility including, but not limited to:

• Manage the Front Desk, Command Center, Revenue Management and the Housekeeping Department to effect superior guest service, operational expertise, and achievement of projected revenues.
• In coordination with the Director of Hotel Operations, create, develop, and implement an effective strategy for all areas, coordinating with all levels of staff to determine and achieve objectives for future growth and expansion.
• Partner with Sales Manager to efficiently book small room groups and tours as needed.

• Exercise appropriate financial acumen and diligence with effective use of forecasts to schedule staff appropriately and control operating expenses.   
• Establish and maintain operating systems and procedural expertise to ensure impeccable guest service.
• Prepare and review various reports, identify potential misinformation or discrepancies, and notify appropriate individuals for informational purposes or to correct.
• Monitor and analyze service levels and general operations of all assigned departments on a regular basis.
• Facilitate the flow of information by conducting regularly scheduled meetings with the staff.
• Record inspection results, resolve guest complaints, and maintain accommodation standards daily.
• Maintain adequate staffing levels by interviewing, selecting, training, and managing performance of Team Members.
• Clearly communicate all property promotions, special events (Marketing and Hotel/Lodge) to department and outside-department staff using current Marketing collateral and ensuring it is availability throughout the property.
• Check and maintain daily reports for all revenue generating venues as requested by Director of Hotel Operations.
• Monitors information on the Hotel Website.
• Ensures booking engine, links and packages are working correctly.
• Monthly walk rooms with the Housekeeping Manager and property with the EVS Manager.
• Walk the property daily.
• Perform other duties as assigned.