• Manage the successful execution of assigned product support business for your mining accounts. 

• Ensuring a strong focus on parts’ customer satisfaction (relationship building & strengthening, retention). 

• Direct timely resolutions to customer issues. 

• Maintain accurate and updated customer data, including equipment populations, equipment hours, and contacts. 

• Leverage customer and Finning data to develop short and long-range parts and component forecasts and partner with the customer to validate. 

• Develop and prepare, supported by internal marketing support teams, customer quotes, proposals and responses to product support RFP/RFQ. 

• Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.) 

• Lead monthly meetings with your assigned customer base with documented actions. 

• Proactively manage fleet components with the use of component management tools. 

• Contractual product support requirements and Customer Value Agreements. 

• Ability to connect and build trust with others, internally and externally, with the appropriate influence and ability to resolve differences at Finning, Caterpillar, and customer operational levels.  

Education & Experience 

• Minimum of 3+ years of client‑facing experience managing large, complex customer accounts, preferably within mining, heavy equipment, or industrial environments. 

• Advanced proficiency with Microsoft Office applications, with particular strength in MS Excel, including analyzing large data sets, identifying trends, and translating data into clear, actionable recommendations. 

• Demonstrated experience with component forecasting, including reviewing equipment and component data to proactively identify machines and components that require attention. 

• Familiarity with CRM tools and systems to support customer relationship management and opportunity tracking. 

• Strong parts and service background is considered a significant asset. 

• Proven problem‑solving ability, with a track record of independently managing initiatives and delivering results across all project phases with minimal supervision. 

• Exceptional interpersonal and communication skills, with the ability to address sensitive issues, influence outcomes, and collaborate effectively with stakeholders both inside and outside the business unit. 

• Solid understanding of best practices related to mining equipment operation, maintenance, and lifecycle management. 

• Automotive or heavy equipment experience, or demonstrated mechanical and equipment systems knowledge, is highly desirable. 

• Sound business acumen, including an understanding of support systems as well as credit and financing practices. 

Please note:  

• 25% travel required for this role, including Fort McMurray