Posted 2w ago

Service Desk Team Leader

@ McLaren
Woking or Bicester or Leamington Spa or Nuneaton
OnsiteFull Time
Responsibilities:Lead team, Coordinate requests, Maintain SLA
Requirements Summary:Experience leading a facilities service desk; strong customer service; coordination of requests and incidents.
Technical Tools Mentioned:Service desk software, IT service management
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Job Description
To lead the Facilities Service Desk function providing a professional, responsive and customer-focused service to McLaren Automotive and McLaren Racing across the McLaren Technology Centre and associated off-site locations in Woking, Bicester and Nuneaton.

The role is responsible for the effective day-to-day management of the Facilities Service Desk, ensuring facilities-related requests and incidents are coordinated efficiently through the Concept system, service levels are achieved, and a consistent, high-quality service experience is delivered across all supported sites.

* Primary base at the McLaren Technology Centre, Woking.
* Role supports facilities operations across Woking, Bicester, Leamington and Nuneaton.
* Office-based role with regular interaction across the wider estate.
* Flexibility may be required to support operational incidents, events or business-critical activities.