Job Purpose
The office and patient coordinator provides quality administrative and clerical services for program staff and assists Senior Life Solutions’ patients with care needs. They provide transportation to patients in a provided vehicle, as applicable. The office and patient coordinator’s responsibilities include assisting with insurance verification and billing procedures, providing clerical support to team members, assisting with patient care, and ensuring transportation is safely provided to patients. The office and patient coordinator contributes to positive team dynamics and excellent customer service.
3 Cs:
Care – Provide the best possible patient care
Compliance – Ensure the program operates within all regulations
Community – Become a wonderful addition to your local community
Care: All employees are expected to provide the best possible patient care
- Ensure patient care needs are met while at the program
- Ensure completion of the Census report as directed
- Assist patients with completion of consents and patient admission process as directed
- Take patient vital signs as directed
- Complete the daily nursing checklist form as directed
- Assist patients in performing the sit to stand test as directed
- Complete multidisciplinary progress notes for documentation of absences or patient encounters as they occur
- Participate in treatment team meetings and coordination of care
- Coordinate meals and snacks for patients
- Complete medical records including filing and form tracking
- Responsible for inventory of supplies, cleanliness, group room setup
- Responsible for refrigerator logs and necessary action steps for temperature variances
Compliance: Ensure the program operates within all regulations
- Comply with 25-point check list
- Comply with all regulations
- Perform billing functions required for the program as directed
- Ensure patient insurance verification and complete monthly insurance verification forms as directed
Community: Become a wonderful addition to your local community
- Demonstrate an understanding of community education definitions and activities.
- Participate in customer service training as it relates to community integration.
- Participate in community analysis
- Keep up to date community education contacts as directed
- Participate in cohesive team environment to ensure program success
Qualifications
- Education: High School Diploma or GED
- Certification: CNA, MA or LPN preferred
- Experience: experience in providing care to older adults in hospital or nursing facility environment
- Experience performing secretarial or clerical duties, working with computers and electronic medical records
- Good driving record, comfort with transportation and driving a van
- Experience transporting patients, preferred but not required
- Knowledge of community resources for older adults, familiarity with medical terminology and medical team roles functioning with other hospital departments
Working Conditions
Incumbent will be exposed to virus, disease, infection from patients
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position required intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching as well as lifting, driving and supporting patients.
Direct Reports
This position has no direct reports
Benefits
- Monday through Friday schedule
- No after-hours call
- Competitive salary and benefits
- Diverse roles including clinical, leadership, and community liaison
- Matching 401K with immediate vesting
- Relocation assistance considered
Who is PMC? Founded in 2003, Nashville-based Psychiatric Medical Care (PMC), is one of the fastest growing national behavioral healthcare companies. We currently partner with more than 150 healthcare facilities to increase access to behavioral healthcare services within 26 states through our three divisions: Senior Life Solutions (intensive outpatient programs), inpatient behavioral health, and Integrated Telehealth Partners (telehealth). With the help of our facility partners, we promote our mission to improve the function and quality of life for patients living in underserved communities. We are committed to fostering a culture of accountability and kindness where our team members are rewarded, encouraged, and supported.
To ensure we retain and invest in great people, PMC provides its employees with excellent benefits, recognition, training, and the opportunities needed for professional growth. Join us in making a difference in the lives of individuals in your community.
PMC’s Three Divisions:
Senior Life Solutions: Designed to meet the specific needs of hospitals based in rural areas, Senior Life Solutions is an intensive outpatient group therapy program intended to meet the unique needs of adults typically ages 65 and older struggling with symptoms of depression and anxiety that can sometimes be age- related. We partner with critical access hospitals to manage this service within their hospital.
Integrated Telehealth Partners: PMC’s telehealth division, ITP, provides access to an experienced group of psychiatrists and psychiatric nurse practitioners across the country in a variety of settings including, emergency departments, jails, outpatient facilities, and mental health clinics. Using technology, we’re able to help our partner facilities see patients more efficiently and in a wide variety of locations.
Inpatient Behavioral Health: PMC manages inpatient psychiatry units in partnership with hospitals to provide life-changing round-the- clock care for adults struggling with depression, anxiety, mood disorders, memory problems, post-traumatic stress disorder, and other mental illnesses.