Catholic Social Services is currently recruiting for a permanent part-time, 32 hours per week, Mobile Outreach Coordinator in Edmonton, AB. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community! 

Program Overview:

The Mobile Outreach Coordinator is responsible for building and fostering relationships with Edmonton’s outer-city unhoused population, providing them with basic physical needs, linking them without community resources, and supporting them towards a safe and stable quality of life. The Mobile Outreach Coordinator also is responsible for the fundraising required for the Care-a-Van and supports the dedicated Welcome Home Team to provide excellent service, as needed.

Job Summary:

• Effectively communicate any new developments or concerns regarding the Care-a-Van program to the Program Manager
• Research and keep current a list of potential donors, including individuals, businesses and foundations
• Write clear and impactful stories and narratives for fundraising support from the community
• Assist with keeping the donation tracker up to date
• Send personalized thank-you notes/cards for donors
• Document interactions and track the services provided in our client management system
• Recruitment, train and supervise volunteers for the Care-a-Van
• Adjust strategies based on performance data and feedback
• Work with the Welcome Home team to coordinate quality improvement initiatives and ensure that practices are in compliance with COA standards
• Participate actively in the COA accreditation process
• Attend meetings and provide presentations with community partners as needed
• Attend and assist in the planning of any social events for the participants and volunteers in Welcome Home as needed
• Participate in monthly staff meetings
• Attend training as required
• Other duties, as required
• Operate the Care-a-Van throughout Edmonton’s outer-city zones to identify individuals who maybe unhoused and provide support
• Provide snacks, drinks, lunches, and seasonal attire (jackets, gloves, boots, scarves etc.), as needed to individuals you encounter
• Use a relationship-based approach to interact, and build continuous and trusting relationships with outer-city community members who are unhoused
• Make appropriate referrals to housing, health, and community services, and provide advocacy support for individuals
• Provide crisis intervention support to clients to access supports during emergency situations when necessary
• Develop and maintain positive working relationships with program partners and other community agencies that would benefit the individuals served
• Provide transportation to unhoused individuals who are ready to access supports for housing, identification, detox and addictions recovery etc.

Branding/Fundraising/Donations:

• Plan and organize fundraising events for the Care-a-Van
• Seek out and establish relationships with community donors, businesses and corporations with the purpose of securing donations
• Sort donations and keep track through the donation tracker, for gifts in kind apply monetary value to the items
• Pick up donations in the van where required
• Attend promotional events for the Care-a-Van as required
• Work closely with the Agency’s Development and Community Relations for promotional opportunities and corporate sponsorship

What This Job Requires:

• Diploma/Degree in Human Services or related discipline (or equivalent)
• Two years working in the Human Service field
• Knowledge of Housing First and issues related to the unhoused, addictions and mental health preferred
• Vulnerable Sector Check issued by RCMP or City Police
• Child Intervention Record Check
• A reliable Vehicle, Valid Driver’s License, Vehicle Registration and Third Party Liability Insurance (amount of two million)
• Driver's Abstract with less than six (6) demerit points current within one (1) year

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

Knowledge, Skills, and Ability

• Strong knowledge of the unhoused, addictions and mental health
• Skilled in creating powerful, authentic, compelling written and oral communications
• Ability to manage multiple priorities
• Strong boundaries and street safety awareness
• Ability to maintain confidentiality and sensitive personal information
• Ability to work as part of a team as well as independently with minimal supervision
• Strong skills in building and maintaining relationships
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Ability to plan, organize and effectively present ideas and concepts to groups. Ability to assimilate information from a variety of sources
• High degree of resourcefulness, flexibility, and adaptability
• Computer literacy, including effective working skills of MS Word, Excel, Client Data Base and Power Point

Core Competencies

• Communication: Expresses and transmits information with consistency and clarity. Uses active listening techniques in order to effectively understand and provided feedback. Summarize information according to the audience in order to promote engagement and increase understanding.
• Networking and Relationship Building: Effectively builds constructive, friendly, professional relationships and networks of key contacts with people and colleagues, maintains partnerships that can provide information, assistance and support.
• Organizational Awareness: Shows commitment to the organizational vision and strategic goals by acting in accordance to organizational expectations and through having a solid understanding of the internal environment. Uses knowledge of organizational and business climate to solve issues and accomplish goals and business strategies, complies with and enforces organizational policies, procedures and practices.
• Analytical Thinking: Applying systematic, logical reasoning when addressing problems or situations in order to arrive at an appropriate solution or outcome. Consider the various issues and components of the problem; develop sequential steps to address the situation and determine rational timeframes and priorities
• Service Orientation: Provides superior service to people whom we serve, staff, and the general public in keeping with Catholic faith, values, and social teachings.
• Planning and Organizing: Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans. Continuously adapts priorities and responsibilities in response to changing needs
• Team Work: Work cooperatively and effectively with others to reach a common goal, participate well in group activities to foster a team environment.
• Time Management: Managing time effectively, assigning specific time slots to activities as per their importance.

What We Offer:

• The annual salary for this position (based on 32 hours/week) is $41,573.976 to $46,783.224 based on qualifications and experience.
• We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.