*Please note: resume is required for this position.

Pay Rate: $46,800 starting salary

SUMMARY:  Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits.   Responsible for a high level of guest service as described in your department’s guest service standards. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns)
• Floor prospect for players of extreme High-Value
• Assist with sales goals and target developments
• Organize, categorize and maintain all players in assigned book of business
• Analyze player profiles for sales calls and expedite appropriate quota of sales calls
• Fill assigned block of hotel rooms
• Create VIP event invite lists based on sales goals and strategies and fill events via sales calls
• Attend sales meetings and training sessions
• Review and analyze sales and tracking reports
• Review overdue trip report lists (significant decliners) for prompt action letters and sales calls
• Call/mail list of assigned inactive High-Value players
• Identify and greet in-house coded players
• Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)
• Answers calls and handle player correspondence
• Expedite player requests and reservations and fulfill player requests for comps
• Accompany guests to amenity functions (dining, golf, etc.)
• Perform customer recovery as needed, based on player value
• Host VIP events, parties, etc.
• Make retention calls to coded players (birthdays, special occasions, etc.).
• Coordinate with internal business partners to retain players across High-Value player segments
• Ensure player development floor office and casino floor are covered at all times

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent experience
• 1-year previous experience in casino marketing, player’s club or other comparable casino guest service position preferably as a Casino Host

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills including working with spreadsheets
• Excellent written, verbal and interpersonal communication skills
• Must be able to read and write English
• Proven to accurately type 35 wpm
• Proficient at phone systems and computer applications

Abilities

Required:

• Maintain assigned percentage of active players across coded player group (Book of Business).
• Ability to work fast and efficiently
• Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professionalism and credibility
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to independently complete multiple tasks in a professional manner
• Ability to speak in a clear, concise and pleasant voice
• Ability to strategize job duties and set priorities
• Ability to retain large amounts of information regarding the property and its amenities
• Ability to enthusiastically and professionally sell and/or promote relevant events and promotions

REQUIRED TRAINING

• Treasure Island guest service training
• TIPS training and certification
• Department software applications including Player Tracking, Gaming System and Hotel Management Systems
• Department orientation
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and sit for long periods throughout the day
• Must have a good sense of balance, and be able to bend, kneel, stoop and twist
• Must be able to push, pull and grasp objects occasionally
• Must have the ability to independently lift up to 25 pounds occasionally
• Must be able to perform repetitive hand and wrist motions

WORKING ENVIRONMENT

• Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals

High volume direct public contact