HiringCafe
Posted 1mo ago

Event Staff

@ Thirteenth Floor Entertainment Group
View All Jobs
Austin, Texas, United States
OnsiteSeasonal
Responsibilities:Traffic flow, Customer service, Event operations
Requirements Summary:Seasonal event staff with customer service focus; able to work evenings, weekends, and holidays; must be 18+; must be legally eligible to work in the U.S.; comfortable in dark, loud environments.
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Job Description



Job Title: Event Staff (Seasonal)



Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, you’ll join a passionate community that brings world-class scares and smiles to life.




Returning Applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.




Job Summary



As a Seasonal Event Staff Member , you will play an essential role in delivering seamless, thrilling, and memorable experiences for every guest. You will bring energy, attentiveness, and professionalism to ensure the event runs smoothly—guiding guests, managing crowd flow, and maintaining the immersive atmosphere that defines our attraction. Working collaboratively with fellow team members and supervisors, you will help create an organized, safe, and electrifying environment where every visitor leaves with unforgettable memories.



Key Responsibilities



Traffic Flow Management





  • Guide guests efficiently through the attraction, keeping lines moving and minimizing wait times so everyone can enjoy the thrills.




  • Direct visitors to designated areas such as queue lines, entrances, and exits, and implement effective crowd management strategies to maintain safety and maximize the guest experience.




  • Be proactive in identifying potential bottlenecks and respond quickly to ensure a steady, enjoyable flow throughout the event.





Customer Service





  • Deliver friendly, professional assistance at every interaction.




  • Answer questions, provide clear instructions, and help guests understand the rules and layout of the haunt.




  • Approach every concern with empathy and resolve issues promptly, turning challenges into positive experiences.





Event Operations





  • Play a hands-on role in event setup and teardown, keeping every area clean, organized, and ready for action.




  • Work closely with fellow staff to maintain the immersive environment, ensuring props, décor, and effects are in place and functioning.




  • Support special event needs as they arise to create a seamless experience behind the scenes.





Safety and Security





  • Stay alert for safety hazards and report them immediately to management.




  • Assist security personnel in maintaining a secure environment for guests and staff, ensuring everyone enjoys the event safely.




  • Respond calmly and efficiently in emergency situations.





Communication





  • Collaborate with actors, managers, and other team members to ensure a seamless guest experience.




  • Share important updates, coordinate crowd movements, and contribute ideas to improve operations and efficiency.