Job Description:
Virtual Order Support Specialist (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
As a Virtual Order Support Specialist (VOSS), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Ensuring hospitals and care teams experience smooth, timely order processing when a medical sales territory is temporarily uncovered.
- Partnering closely with hospital staff, nurses, and internal care teams to ensure orders move forward without unnecessary delays.
- Serving as a coordination and quality checkpoint to support continuity of care.
- Reviewing documentation, confirming insurance details, and applying business rules to ensure orders are complete, accurate, and compliant.
- Resolving gaps, communicating delivery expectations, and maintaining alignment with hospitals, care teams, and nurse partners throughout the process.
- Supporting seamless transitions and handoffs when medical sales coverage changes, ensuring continuity for healthcare partners.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
- High School Diploma/GED AND (7) Seven years of experience in healthcare operations, medical sales support, DME, home care, or a healthcare environment
Additional qualifications that could help you succeed even further in this role include:
- Previous experience acting as a liaison between sales, clinical, and operational teams to facilitate collaboration and streamline processes
- Demonstrated history of communicating next steps and procedures effectively to clinical partners
- Experience managing documentation and ensuring adherence to established process standards
- experience managing order and documentation workflows, consistently ensuring efficient processing and maintaining accurate records.
- a proven track record of verifying insurance coverage and coordinating with payers to facilitate timely approvals and resolve discrepancies.
- Demonstrated experience applying payer and business rules to support accurate and compliant order processing.
- experience communicating directly with clinical and hospital-based customers to address their needs and provide timely updates.
Work location:
- Remote- USA
Travel: May include up to 10% domestic/international
Relocation Assistance: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Applicable to US Applicants Only:The expected compensation range for this position is $50,240 - $69,080, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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