Knowledge Management Specialist

Job Description

Department: Knowledge Management

Job Status: Full-Time

FLSA Status: Salary-Exempt

Reports To: Organizational Knowledge Manager

Location: The Woodlands, TX

Amount of Travel Required: 10-20%

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Positions Supervised: None

AIP: Level 7

POSITION SUMMARY: This role will support the development, implementation, and optimization of our knowledge management practices, enhancing collaboration, streamline workflows, advance knowledge documentation, and improve access to information across the organization. The ideal candidate will be skilled in organizing, curating, documenting, and distributing knowledge assets while leveraging tools and platforms to foster a culture of continuous learning and innovation.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

Knowledge Capture and Organization: 

• Identify and document key organizational knowledge across departments, including best practices, procedures, lessons learned, and expertise through interviews, surveys, and workshops.
• Develop and maintain a structured knowledge repository using a designated knowledge management system with clear taxonomy and categorization.
• Encourage regular content updates and ensure information is accurate and current.
• Advise stakeholders on best practices for documentation and approval processes.

Knowledge Sharing and Dissemination:

• Design and implement strategies to promote knowledge sharing across the organization, including things like internal communication channels, training programs, and community forums.
• Create user-friendly knowledge base interfaces and develop search functionalities to facilitate easy access to relevant information.
• Facilitate knowledge transfer through mentoring programs, cross-functional collaboration initiatives, and knowledge-sharing events.

Knowledge Management System Administration: 

• Monitor and analyze usage data to identify gaps in knowledge base content and areas for improvement.
• Manage access controls and user permissions within the knowledge management system.
• Develop and deliver training on the knowledge management system to all employees.
• Champion a culture of continuous learning and knowledge sharing by actively promoting the benefits of knowledge management.
• Identify and engage knowledge champions within departments to support knowledge capture and dissemination efforts.
• Collaborate with cross-functional teams to integrate knowledge management practices into existing workflows.
• Perform other related duties as assigned to assist with successful operations and business continuity.