Description
- Screen patients for eligibility check
- Assist in Intake processes
- Follow up with provider offices for eligibility missing documents
- Follow up with patients about eligibility documents
- Work with processing teams on effective eligibility turnaround times
- Complete a comprehensive benefit and qualities heath insurance assessment for each patient.
- Verify and update patient demographic information in pharmacy system.
- Obtains customer/patient information for onboarding patients.
- Answer patient/caregiver questions about general matters, such as, pharmacy operating hours and contact information.
- Submit refill order tickets on behalf of patients, caregivers, and health care partners v Provide patient/caregiver basic information related to eligibility and coverage, and benefit-related issue resolution.
- Provide patient/caregiver medication information related to prescriber information, number of refills left or number of refills allowed, and/or any insurance authorizations on file.
- Provide patient/caregiver refill order status.
- Research and provide delivery updates to patient, caregivers, and health care partners.
- Submit urgent order/status messages on behalf of patient/caregiver, to the pertaining department to meet order completeness to the expectation of patient/caregiver.
- Assist departments with patient communication.
- Return messages left in call center voicemails box within 24hours.
- Other duties as assigned.
Requirements
EXPERIENCE REQUIREMENTS:
- Minimum of 2 years of relevant work experience, preferably in healthcare or pharmacy
- Bilingual in Spanish, Mandarin, Cantonese, Korean, or Vietnamese, a plus
- Excellent oral and written communication, and interpersonal skills
- Strong telephone skills and handling customer complaints
- Ability to type 40+ WPM with minimal errors
- Must be able to read, write, speak, and understand the English language
- Professional and disciplined work habits (time & attendance, following company policies, strong work ethics, etc.)
- Ability to perform basic mathematical calculations
- Ability to work independently with minimal guidance
- Ability to work collaboratively in a team
- Ability to act with urgency, ownership and follow-through
- Strong prioritizing, multi-tasking, time management and organization skills
- Competency using office equipment and operating technology systems
EDUCATION & LICENSE REQUIREMENTS:
- High school graduate/or equivalent
PHYSICAL DEMANDS(All requirements are subject to possible modification to reasonably accommodate individuals with a disability)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to sit, stand, stoop, bend and walk intermittently during the day. May be necessary to work extended hours as needed. The employee is occasionally required to climb, balance, stoop, kneel, crouch, crawl; talk or hear; taste or smell; use hands to finger, handle, or feel; and reach with hands and arms. Finger dexterity to operate office equipment is required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Summary
Mini Pharmacy is an equal opportunity employer, dedicated to promoting a culturally diverse workforce. All qualified applicants will receive consideration for employment without regards to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
City of Los Angeles' Fair Chance Initiative: We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.