POSITION SUMMARY: The Assistant Program Manager assists the Director in overall management of assigned program(s) to ensure services are delivered as per Individual Service Plans (ISP's) and actively supervises assigned staff in the completion of assigned duties and established routines. The Assistant Program Manager serves as the Program Specialist for In-Home Supports or Life Sharing Specialist as needed, ensures continuous active support through the development and monitoring of the individuals' ISP's, and serves as an advocate and social service worker maintaining agency and family contacts. The Assistant Program Manager assists with matching new Life Sharing providers with individuals in need of services, completes home studies, provides training, and manages other operational functions including but not limited to maintaining regulatory licensure.

DUTIES AND RESPONSIBILITIES:

• Works with families and staff to ensure that services are delivered and are meeting the needs of the individual by adhering to the health and safety guidelines outlined in the ISP
• Reviews service notes to ensure compliance with goals outlined in the ISP
• Ensures medical appointments are scheduled, attended, and documented appropriately
• Perform cardiopulmonary resuscitation (CPR), and crisis intervention using agency-trained protocols
• Participate in the on-call rotation as assigned
• Perform other duties as assigned

When assisting with In-Home Supports program:

• Works with, understands, and complies with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc.
• Performs all necessary time keeping tasks, verifying staff time to ensure all documentation is accurate
• Provides supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination
• Orients staff to the needs of the individuals on their caseloads based on the ISPs
• Supports staff to utilize the Office of Developmental Programs (ODP) EVV time keeping and billing system and verifies the entries made by staff

When assisting with Life Sharing program will provide the following supports as needed:

• Evaluates the referral packet to identify appropriate placement for the individual when matching them with a Life Sharing provider
• Ensures that new providers meet eligibility criteria and credentialing requirements
• Assists to orient new Life Sharing providers to their new responsibilities, completes home studies, and provides required training
• Provides support and referrals to community resources to the Life Sharing providers
• Locates, establishes, coordinates, and monitors services provided to individuals supported including but not limited to medical, dental, psychological, and/or psychiatric services as needed
• Completes a full assessment as indicated in the 6500 regulations sixty (60) days after admission and annually
• Updates the above mentioned assessment with any and all changes for the individual and information of same submitted to the Support Coordinator (SC), if any, as well as other team members and sends a copy out to all team members
• Ensures that an accurate Social Emotional Environmental Needs Plan (SEEP) is created for each individual who receives psychotropic medications, who has a diagnosis of a mental health disorder, or who otherwise is in need of a plan of support
• Ensures that the ISP signature page is completed at each ISP meeting with a copy for the individual's chart
• Ensures that the information in the ISP is accurate and reflects the services and supports provided
• Ensures that all services/supports provided relative to the ISP outcomes are reviewed at least every 3 months with the individual
• Orients the individual to their new home including but not limited to providing fire safety training specific to the home, and introducing individual to housemate(s) to facilitate starting the new relationship
• Develops Outcomes for individuals based on appropriate assessments and trains all providers in the implementation of these Outcomes
• Completes Health Risk Screening Tool (HRST) for assigned individuals on a yearly basis
• Completes a monthly review, a quarterly review, and any necessary update, reflecting any change in need an individual may have and ensure that the need is being met by the team

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• One of the following sets of education and experience:
  • Associate's Degree from an accredited college or university or 60 credit hours and 4 years of experience working directly with persons with intellectual disabilities --OR-
  • Bachelor's degree from an accredited college or university and 2 years of experience working directly with individuals with intellectual disabilities
• Supervisory experience preferred
• Previous experience working within and managing a unionized workforce preferred
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must be able to perform CPR and crisis intervention using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated basic experience with Microsoft Office applications, including Word, Excel, and Outlook; Report-writer experience preferred
• Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record