Explore the potential of being part of something Clearly Essential! 

Compass Minerals (NYSE: CMP) is a leading global provider of essential minerals focused on safely delivering where and when it matters to help solve nature’s challenges for customers and communities. The company’s salt products help keep roadways safe during winter weather and are used in numerous other consumer, industrial, chemical and agricultural applications. Its plant nutrition products help improve the quality and yield of crops while supporting sustainable agriculture. Compass Minerals operates 12 production and packaging facilities with more than 1,800 employees throughout the U.S., Canada and the U.K. Visit compassminerals.com for more information about the company and its products.

We are currently hiring a Bilingual Customer Experience Specialist to join the Customer Service Team based in Mississauga, ON or Montreal, QC

Reporting to the Customer Service Supervisor, this is responsible for partnering with customers to provide and process information in response to inquiries, concerns, and requests about orders, and delivery information with an expectation of going above whenever possible to delight our customers. Clear, proactive communication with cross functional teams such as sales, logistics, planning/forecasting and shipping, is critical to ensure correct account set up, product availability, and shipping availability. The role also requires the ability to engage professionally and clearly in both French and English across all communication channels.

How will you contribute to the team?

To perform this role successfully, the candidate will be responsible for, but not limited to, the following

• Develop in-depth knowledge of assigned accounts, providing seamless coverage across the segment to build long-term partnerships and boost customer retention.
• Meet and exceed KPIs and SLAs through data insights, team collaboration, and continuous learning, fostering a high-achieving culture.
• Serve as the primary bilingual (French/English) contact via email, phone, chat, and other channels, delivering personalized support that enhances loyalty.
• Collaborate with internal and external partners to create world-class customer interactions, turning challenges into opportunities for delight.
• Identify solutions, de-escalate situations, and handle inquiries, orders, or bids with urgency and precision across departments.
• Inspect, process, and distribute purchase orders; use reports for proactive communication and clarification to meet customer needs.
• Maintain accurate account setup and documentation, participate in bidding processes, and adapt to changes while providing feedback for improvements.
• Take on additional duties, support core values like trust, value creation, results focus, teamwork, and learning in all actions.

What should you bring to the role?

• Degree or College Diploma, with 3+ years in customer service, data entry, or administration.
• Experience with J.D. Edwards (E1), EDI, and/or Salesforce to enhance order fulfillment and interactions.
• Fluency in French and English to support diverse customers and foster strong relationships.
• Intermediate Microsoft Office proficiency for efficient data handling and operations.
• Sense of urgency and initiative to anticipate needs and resolve issues swiftly.
• Commitment to delivering accurate, thorough, error-free work to build trust.

What will you like about us?

• Compensation and Benefits: We offer a competitive compensation package along with medical, dental, vision, disability, employee assistance program, tuition reimbursement, and much more.
• Rest and Relaxation: Paid vacation, paid sick and personal floating days.
• Prepare for your Future: Defined Contribution Pension Plan with company contribution.
• Shared Core Values: Our employees share five Core Values in all we do: Integrity, Respect, Collaboration, Value Creation and High Performance.
• Safety: We are committed to creating a safe and inclusive work environment as we strive toward Zero Harm for our employees, customers and communities.
• Meaningful Work: What sets us apart is the work we do impacts daily lives – and every employee contributes. We responsibly transform Earth’s natural resources to deliver products that help keep people safe, feed the world and enrich lives.
• Growth and Development: Our development programs help our employees meet their personal growth goals and are a key driver in our company’s growth.

What is the work schedule?

• Hybrid – 40hr work week, in office: Tuesday through Thursday and remote: Monday and Friday. 
• If you do not live nearby, you will be required to relocate.

ABOUT THE POSITION

• Vacancy Status: This posting is for an existing vacancy.
• Salary:$55,000 – $65,000 per year (based on experience).
• AI Disclosure: The Company does not use AI tools for initial resume screening; all final decisions are made by hiring managers.

Compass Minerals Canada Corp. is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially. To request reasonable accommodations, email [email protected].