HiringCafe
Posted 2w ago

TECHNICAL SERVICES ENGINEER (BIM | VDC)

@ VIATechnik
View All Jobs
Makati, Metro Manila, Philippines
OnsiteFull Time
Responsibilities:Diagnose issues, Collaborate with teams, Deliver training
Requirements Summary:Expert-level BIM/VDC support, training, and implementation; cross-functional collaboration; documentation and knowledge management; new workflow adoption.
Technical Tools Mentioned:Revit, Navisworks, AutoCAD, BIM 360, Dynamo, Python
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Technical Services Engineer (BIM|VDC) provides expert-level support, training, and implementation services for BIM/VDC tools and workflows. This role bridges technical expertise with operational needs, ensuring
seamless adoption of digital engineering practices across teams and projects.


2.1 TECHNICAL SUPPORT AND TROUBLESHOOTING
2.10 Diagnose and resolve issues related to BIM/VDC software, model coordination, data
interoperability, and automation scripts.
2.11 Maintain a troubleshooting log and escalate complex issues to software vendors or internal
development teams when necessary.
2.12 Respond promptly to support inquiries from project teams, operations associates, and internal
stakeholders.
2.2 CROSS-FUNCTIONAL LIAISON
2.21 Collaborate with operations, engineering, and IT teams to understand project-specific
requirements.
2.22 Translate operational needs into tailored BIM/VDC solutions, workflows, and tool
configurations.

2.23 Participate in coordination meetings to align technical services with project goals.


2.3 TRAINING AND ENABLEMENT
2.31 Design and deliver structured training sessions, workshops, and product demonstrations.
2.32 Develop user guides, micro-learning modules.
2.33 Track training completion and gather feedback to improve future sessions.


2.4 DOCUMENTATION & KNOWLEDGE MANAGEMENT
2.41 Prepare detailed reports on support cases, resolutions, and lessons learned.
2.42 Contribute to the internal knowledge base with SOPs, FAQs, and troubleshooting guides.
2.43 Document best practices and workflow enhancements for continuous improvement.


2.5 NEW WORKFLOW IMPLEMENTATION
2.51 Assist in planning, testing, and deploying new BIM/VDC tools, services, and upgrades.
2.52 Conduct pilot programs and sandbox testing to validate new workflows.


2.6 INDUSTRY AWARENESS & INNOVATION
2.61 Stay informed on emerging technologies, software updates, and industry trends in BIM/VDC.
2.62 Attend webinars, conferences, and vendor demos to scout new capabilities.
2.63 Recommend innovative solutions and process improvements aligned with organization’s
strategy.