About Us
Hometown Urgent Care & Occupational Health is Ohio's largest urgent care network with 33 clinics across the state. We provide affordable, accessible healthcare to Ohio families and businesses — Urgent Care, Primary Care, Wellness, Occupational Health, and more. Open 7 days a week. Trusted since 2006.
We provide various value driven services to Ohio employers. We are building an inbound sales team to convert incoming inquiries into sales and grow revenue through proactive upsell conversations.
Position Overview
We are looking for a persuasive, personable Employer Sales & Support Representative to be the first voice many employers, individuals, and employer referrals hear when they call or contact Hometown about our services. You will convert inbound leads into closed accounts/employer contracts, process requests, handle warm transfers from our outbound team, and proactively reach out to existing employers to offer upgrades and renewals.
This role is part sales, part customer success, and fully relationship driven. The best person for this job loves being on the phone, never feels awkward about asking for the close, and finds genuine satisfaction in helping a small business owner manage the health of their employees.
Responsibilities
- Answer all inbound membership inquiries by phone, email, and chat — target response time under 2 hours for email, immediate for calls
- Convert inbound employer, individual, and broker-referred leads into closed accounts in a single consultative conversation when possible
- Process online inquiries and convert them into closed accounts, set up billing, send welcome materials.
- Accept and close warm transfers from the outbound virtual sales team
- Log all activity and interactions in CRM daily
- Achieve monthly enrollment targets
- Communicate employer benefits clearly and confidently
- Partner with the billing team to resolve billing or account issues that surface during sales conversations