Cayuga Displays is seeking a motivated and customer-focused Service Manager to join our Service Department. The Service Manager will provide technical support related to service, parts, and warranty issues while ensuring timely resolution of customer inquiries and coordination of service activities. This role works closely with internal departments and external service providers to deliver exceptional after-sales support and maintain high customer satisfaction.

This posting reflects a current hiring need for our client. We use AI-assisted tools to help review resumes and identify potential candidate matches, however all hiring decisions are made by our team and the client directly

Key responsibilities include:

• Providing technical support for service, parts, and warranty issues
• Participating in operational meetings to review open service items and determine actions
• Assisting with technical inquiries, parts orders, and service requests
• Responding to customer and internal service-related inquiries, providing status updates and follow-up
• Collaborating with Engineering, Procurement, and Production teams to resolve technical issues
• Maintaining and updating technical resources such as manuals, warranty documentation, and training materials
• Processing, fulfilling, and shipping parts orders
• Coordinating and dispatching external service providers for warranty, installation, and repair work
• Providing after-sales support and follow-up on shipped orders
• Supporting development and maintenance of external service provider networks
• Performing other duties as assigned