Job Description:
Job Title – Principal Systems Analyst
The Purpose of This Role
We are seeking an experienced Principal Systems Analyst to join our technology organization building a modern, enterprise-grade, multi-tenant platform in our Fidelity Health Benefits Platform (FHB) team within Workplace Investing (WI). In this role, you will act as a key connector between business objectives, product vision, and engineering execution. You will leverage developer‑assist and analytics tools to deeply understand application systems, data flows, and technical constraints, while shaping product priorities and translating functional needs into actionable, high‑quality backlogs.
How your Work Impacts the Organization
This role is critical to ensuring that large‑scale, enterprise systems evolve in a way that is both technically sound and aligned with customer and business outcomes.
The ideal candidate is deeply committed to improving the value delivered to our customers. In this role, you will collaborate with other leaders to establish the standards for your chapter, influence the strategic decisions and lead solutions in your expertise. You are committed to developing your own expertise and knowledge to bring the latest thinking to your role to empower others with that knowledge.
The Value You Deliver
As a Principal Systems Analyst, your work will directly influence how effectively teams build, scale, and maintain capabilities in the FHB platform. You will:
Enable informed decision‑making by providing deep insight into applications, workflows, and data.
Create clarity and alignment across product, engineering, and business stakeholders.
Improve delivery outcomes by ensuring backlogs are well‑structured, prioritized, and technically feasible.
Help teams move faster with confidence by reducing ambiguity and surfacing dependencies, risks, and opportunities early.
Your contributions will ensure that efforts translate into measurable customer value and sustainable system evolution.
The Skills and Expertise we are Looking for
Technical & Analytical Skills
Strong experience analyzing enterprise systems, APIs, integrations, and data models.
Ability to work directly with: Application logs, metrics, and monitoring tools, Databases (SQL‑based and/or NoSQL), REST APIs and service contracts
Comfortable using developer assist tools to accelerate analysis and insight generation.
Solid understanding of software architecture principles, SDLC, and distributed systems.
Backlog & Product Skills
Expertise in backlog creation, prioritization, and refinement.
Good understanding of Agile methodologies (Scrum, Kanban, or hybrid models).
Ability to balance short‑term delivery needs with long‑term platform health.
Communication & Leadership
Exceptional ability to communicate complex technical concepts in clear, actionable terms.
Demonstrable experience influencing priorities without direct authority.
Behavioral Competencies
Strong problem‑solving abilities.
Proactive, curious, and comfortable operating in ambiguous environments.
Good communication and people-interaction skills.
Organized and have a continuous improvement mentality.
Experience & Background
10+ years of experience in systems analysis, business analysis, or technical product roles within enterprise environments.
Experience working with evolving platforms that require continuous modernization.
Prior exposure to healthcare, benefits administration, or other regulated domains is a strong plus.
Location: Bengaluru, Chennai
Shift timings: 11:00 am - 8:00pm