Patient Coordinator/Receptionist 

Reports to: Operations Leader

FLSA Status: Non - Exempt (Hourly)

Department: Operations

Employment Status: At-Will

Incentive Eligibility: Eligible

Job Summary

The Business Assistant I (BA I) has the skills, responsibilities, tasks and expectations to independently run the front office operations of a Arkansas Periodontal & Implant Associates under the guidance and support of the Operations Leader. The BA I (patient coordinator/receptionist) position contributes to the financial success of the practice by ensuring that patients are the number one priority when they arrive at the practice. The BA I is responsible for gaining financial commitment from the patient in order to start the best possible treatment.

Working under the direction of the Operations Leader, the tasks and responsibilities of a Business Assistant I include but are but not limited to:

• Has the ability to multitask in a fast-paced environment and maintain a positive attitude, during high volume or stressful periods
• Runs all functions at the front desk including but not limited to scheduling and confirming appointments, answering phones, checking patients in and out efficiently, running reports, filing insurance claims, and all patient related customer service.
• Works with insurance companies to maximize patient benefits and ensure the practice is properly paid for patient services rendered.
• Gives attention to detail and strong organizational skills
• Has a” yes mentality” when helping patients.
• Makes a positive first impression with patients by phone or in person, has strong communication and interpersonal skills 
• Be a champion of the Arkansas Periodontal & Implant Associates Mission, Vision, and Values
• Ensure that ALL patients have an extraordinary experience in a Arkansas Periodontal & Implant Associates office by creating a positive, professional, and efficient patient experience
• Hold self and staff accountable for successful completion of projects, job duties, and all company deliverables.
• Complete Continuing Education as required for self and staff. Follow required HIPAA and OSHA safety procedures, as necessary.
• Exhibit outstanding customer service with patient as priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions.
• Continually build and nurture a positive working relationship with the Operations Leader, doctor(s), hygiene and dental assistants
• Strictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc.
• Properly process insurance claims to ensure patient benefits are maximized
• Other duties and responsibilities assigned

Required

• High School diploma or equivalent
• 2 or more years of business / office experience

Desirable

• Associate’s Degree / bachelor’s degree

Certifications

• None

Knowledge/Skills/Abilities

• Competitive, energetic results driven
• Self-starter, Independent worker/thinker
• Goal achiever
• Customer Service Focused
• Tech savvy, computer proficient
• Attention to detail
• Lifelong learner, committed to continual educational advancement
• Can take respectful, constructive feedback
• Ability to do basic/intermediate mathematical concepts (addition, subtraction, multiplication, division, percentages, ratios etc.)
• Can complete tasks in a timely manner