Posted 5mo ago

Customer Service Representative

@ Willis-Knighton Health System
Shreveport, Louisiana, United States
OnsiteAll Commitments Available
Responsibilities:receiving specimens, data entry, answering calls
Requirements Summary:High school diploma or equivalent; ability to work in a noisy, chemical/biohazard environment; strong verbal and written communications; ability to resolve problems under pressure.
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Job Description

Purpose of the position:

Assists laboratory staff in routine and non-routine activities pertaining to laboratory specimen preparation and reporting of results. Work will be highly self-directed and the person in this position may have responsibilities such as client/patient communications and problem-solving related to compliance and specimen integrity.



Job Responsibilities:

Primary responsibilities include the following, but are not limited to:

-Receive laboratory specimens electronically and submit them to the laboratory for testing. 



-Data entry into the computer system manually or electronically, with no errors in a timely manner.

-Attend calls in a polite and efficient manner.

-Demonstrates the ability to perform a patient admission into the computer system.



JOB QUALIFICATIONS:

High School Diploma or Equivalent

Must be able to meet department physical requirements.

Must be able to work in a noisy, chemical hazard and biohazardous environment, practicing good safety habits.

Must have good verbal and written skills with customers and co-workers.

Must have the ability to reflect good judgment when determining what action to take when resolving problems.

Must be able to work well in a stressful environment, under pressure, while maintaining production and quality standards.



SPECIFIC JOB INFORMATION:

PRN position; Hours will vary Monday-Friday; Sat/Sun 3PM-7:30PM