Description
About the Company
Phoenix Management Solutions provides shared administrative support services to intermodal transportation motor carriers across the United States. We are adding a CDL Driver Processor to our San Antonio team.
About the Role
CDL Driver Processors are responsible for executing the end-to-end onboarding experience for CDL drivers across our network. This is a critical role to our growth and is one that requires at least 1-3 years of experience working in transportation or logistics, ideally working with CDL drivers regulated by DOT and FMCSA. This is an on-site position that is part of a larger recruitment and retention team in San Antonio, Texas.
Requirements
Duties/Responsibilities:
- Application Processing: Review, verify, and process new driver applications efficiently.
- Onboarding coordination: Manage daily execution of end-to-end onboarding process for new CDL drivers, including scheduling drug screens, orientation, documentation, and communication.
- Documentation Management: Collect, verify, and process all necessary documentation from new hires, such as driver’s licenses, medical certificates, background checks, and drug test results.
- Compliance: Ensure all onboarding activities comply with company policy, FMCSA regulations, and other relevant federal and state regulations.
- Communication: Serve as the point of contact for both terminal personnel and new drivers throughout the onboarding process, addressing any questions or concerns.
- Collaboration: Work closely with Safety, Terminals/Business Units, Recruiting, and HR teams to ensure a seamless onboarding experience and alignment with company goals.
- All other duties as assigned.
Required Skills/Abilities:
- Excellent written and verbal communication skills, ability to read and write English (Bilingual skills in Spanish required).
- Strong knowledge of federal and state regulations governing commercial driving, including Hours of Service (HOS) regulations, DOT regulations, and vehicle inspection requirements preferred.
- Commitment to promoting a culture of safety and excellence among CDL drivers.
- Commitment to collaborating seamlessly within teams through service-oriented communication.
- Strong attention to detail.
- Excellent computer skills, including MS Word and MS Excel, will be trained on proprietary software, where applicable. Previous experience with TenStreet preferred.
- Excellent organizational skills while handling multiple priorities and tasks at any given time.
- Adhere to site daily work schedule 8:00 AM to 5:00 PM CT, with additional time as required for successful execution.
- Availability to effectively serve standard business hours of East coast and West Coast time zones.
Education and Experience:
- High school diploma or equivalent is required.
- Minimum of 1-3 years of experience in transportation and/or logistics required.
- Prior experience working with a multi-state employer a plus.
Physical Requirements:
- Prolonged periods of sitting at a desk while working on a computer performing required duties of the position.
- Must be able to lift up to 10 lbs. without assistance as part of the regular duties of the position.
- Must be able to periodically walk upstairs, stand, bend, and stoop while reaching for accounting files.
- Demonstrate ability to stay focused in a fast paced, sometimes noisy work environment.
Summary
This is a full-time, benefit-eligible position with full health insurance after 30-day waiting period, 401k retirement plan after six months, and PTO of up to 2 weeks in the first calendar year (pro-rated).