American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS, the Small Business Product Strategy and Card Features team sits within our Small Business Products organization. “SBS Strategy” is responsible for articulating the vision for the SBS product line and managing features and functionality shared across the SBS Card portfolios.
Important among these features are Employee Cards. Every Business Card Member has the option to add additional Employee or “supplemental” cards to their accounts, which can be used to segment expenses or enable Employee Spend. Employee Cards provide a vital role in enabling our customers to run and fund their businesses and are some of American Express’ most relied-upon business tools.
The Senior Manager will be responsible for the product strategy, value proposition and P&L for our Employee Card portfolio. This person will play a key role in all core aspects of the portfolio strategy and will be responsible for managing the product roadmap, driving acquisition and engagement, supporting Go-To-Market initiatives, and leading reporting and analytics.
This individual will work cross-functionally with key internal partners including Prospect and Customer Marketing, Servicing, Finance, New Product Development, GCO, Compliance, Product Operations, Control Management and more. A successful candidate will have a passion for and ability to manage products with a best-in-class experience, develop and implement winning strategies, think outside and beyond the box, and influence a variety of partners.
Responsibilities
- Serve as the primary Employee Card thought leader and product champion for GCS; partner closely with Consumer product to drive a consistent future vision
- Investigate into portfolio insights to identify trends and opportunities to drive acquisition, product engagement, and reduce attrition; partnering closely with Marketing to drive engagement
- Develop Portfolio strategy and optimize performance by understanding P&L drivers and work with critical partners to implement strategy
- Lead complaints monitoring, identification of operational issues and remediation
- Lead reporting and insights for SBS Employee Card program in collaboration with Finance and Marketing
Qualifications
- Expert project management skills including content collation, deck building, workstream tracking and meeting facilitation across band levels
- Strategic and creative thinker who loves to solve complex problems
- Excellent oral and written communication skills and comfort presenting ideas
- Financial acumen and ability to synthesize data into actionable insights and strategic recommendations
- Comfort navigating white space and strong ability to create structure
- Collaborator with proven cross-functional leadership and ability to influence across partners
- Customer-first approach with knowledge of commercial customer needs
4+ years of related experience
Preferred Qualifications:
- Prior experience in product or marketing
- PMO or project management skills
Partner and Relationship management skills
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these Positions
About Company
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit out Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.