Homeland is looking for passionate individuals who are ready to be an Employee Owner and deliver incredible customer service. Do you have a passion for food, love providing top-level customer service, and enjoy working in a fast-paced environment? Apply here today!

Oklahomans Feeding Oklahomans.

Front-End Manager

 

Primary responsibilities

• To greet/supervise the greeting of customers, respond to customer questions/requests/complaints and explaining of store policies in a courteous manner


• To initiate and/or make recommendations regarding the hiring, discipline, promotion, and evaluation of all front-end personnel.  To orient/train all new front-end associates and retrain when necessary.


• To develop with approval of the store manager a weekly labor schedule for all front-end employees.


• To assure the safety of self, customers, and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately


• To bag customer purchases quickly and correctly

• To understand the operation, safety requirements and restraints of an electronic cash register, scanner, scale, and intercom system.


• To monitor front-end service and call for additional front-end help and/or open express lanes when necessary.


• To get change for cashiers and to approve checks, as well as refunds and voids.


• To supervise/perform checkout and proper bagging of customer purchases, including movement of bagged purchases from store to customer car.


• To supervise/perform the return of "go backs" to their location in the case/shelf, refill of bag-stand areas, collection of carts from parking lot


• To ensure that store opening and closing accounting procedures are followed


• To ensure that front-end personnel are aware of new produce items, policies, procedures, rules, etc.


• To prevent loss of money and merchandise by ensuring that cashiers remove items from the bottom of the cart, handle products carefully and complete price-checks on not-on-file items.  To correctly identify produce, accurately count money, and use store procedures for the acceptance of coupons, EBT, credit/debit cards, charge sales and checks.


• Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise.


• Good interpersonal communications; models teamwork and STAR Customer Service

 

 

SUPERVISION RECEIVED:  Front-End Managers report directly to Store Manager