As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.
Job Description
Are you looking for your next opportunity?
Sompo has a unique opportunity for a Head of User Experience & Business Information Management in our Technology team.
The Head of User Experience and Business Information Management is a senior technology leadership role responsible for defining and executing the enterprise strategy for user experience, application interaction design, and business information delivery across Sompo’s global insurance and reinsurance technology ecosystem.
This executive will oversee the design, standardization, and continuous improvement of the end-to-end user experience across all internal and external enterprise applications. The objective is to establish a unified, process-driven application environment that prioritizes usability, operational efficiency, visual consistency, and seamless integration across the organization’s digital platforms.
In addition, the role owns all systems information delivery standards and design, ensuring that actionable insights and reporting capabilities are embedded directly within operational workflows. This role will drive the development of UI/UX capabilities that enable Sompo to operate as user-driven organization.
The leader of this division will lead initiatives to modernize and harmonize application interfaces, transition systems from application-centric branding to process-oriented workflow architectures, and ensure that collaboration, communications, analytics, and operational systems operate as a unified digital ecosystem.
This position requires a strategic and technically adept leader who can operate effectively across executive, architectural, and operational levels of the organization. The role will partner closely with the CIO, enterprise architecture leadership, enterprise technology and global business stakeholders to align user experience design, information management, embedded analytics and AI capabilities with Sompo’s broader digital transformation strategy.
Key Success Metrics
Success in this role will be measured through:
Enterprise Application Experience Standardization
Degree of consistency achieved across user-facing systems, design patterns, and workflows.
User Experience Quality and Adoption
Measurable improvements in usability, employee productivity, and user satisfaction.
Usability and Process-Centric Application Architecture
Successful migration from siloed application identities to integrated, process-driven workflow environments.
Business Intelligence Integration with core systems
Effective embedding of analytics, dashboards, and decision-support tools into operational systems.
Technology Investment Return
Demonstrable ROI on user experience, BI, and enterprise data platform investments.
Location: This position will be based out of our Zurich office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
Our business, your impact, our opportunity
What you’ll be doing:
Enterprise User Experience Strategy
Define and execute the enterprise-wide user experience (UX) and interaction design strategy across all insurance and reinsurance technology platforms.
Establish design standards, UX frameworks, and governance models to ensure consistent user interaction patterns across systems.
Lead the development of enterprise design systems, UI component libraries, UX storylines and process and accessibility standards.
Ensure that all user-facing systems adhere to best practices in usability, performance, and visual design.
Enterprise Application Experience Management
Oversee the design, modernization, and optimization of application interfaces across operational platforms.
Drive cross-platform UX harmonization, ensuring a unified look and feel across underwriting, claims, actuarial, finance, and operational systems.
Implement user journey mapping and experience analytics to identify opportunities for workflow improvement and automation.
Collaborate with product owners, architects, and development teams to ensure UX considerations are embedded within the software development lifecycle.
Process-Based Application Integration
Lead the transition from application-centric naming and interfaces to process-oriented digital workflows.
Architect integrated workflows that align with core business processes including underwriting, claims management, financial operations, and risk analysis.
Ensure seamless interoperability between applications through API-driven architectures and workflow orchestration.
Promote a user experience model where systems appear as a single unified platform rather than disconnected applications.
Embedded Business Intelligence, Analytics and AI for Optimized User Experience
Own the enterprise business intelligence, analytics, and machine learning embedding strategy.
Integrate reporting and analytics capabilities directly into operational systems to enable real-time decision-making.
Leadership & Organizational Development
Lead and develop high-performing teams across UX design, BI engineering, data architecture, and information management functions.
Foster a culture of innovation, collaboration, and continuous improvement.
Recruit, mentor, and retain top technology and design talent.
Provide strategic leadership in transforming Sompo into a data-driven, user-centric digital enterprise.
Strategic Technology Alignment
Collaborate with all IT Technology team, to align initiatives with the broader enterprise technology roadmap.
Ensure UX, analytics, and information management initiatives align with corporate strategy, operational priorities, and regulatory requirements.
What you’ll bring:
Minimum 15 years of progressive leadership experience in information technology, user experience engineering, enterprise data platforms, or digital transformation.
Demonstrated success managing large-scale enterprise technology organizations and complex system implementations.
Proven experience designing and deploying enterprise user interfaces, analytics platforms, and data warehouse solutions.
Strong understanding of UX methodologies, interaction design, and process-driven application architecture.
Knowledge in business intelligence, data analytics, and enterprise reporting frameworks.
Familiarity with technology ecosystems supporting insurance and reinsurance operations, including underwriting, claims, actuarial, and financial systems.
Demonstrated ability to lead large, cross-functional teams within matrixed enterprise organizations.
Strong stakeholder management skills with the ability to influence senior executives and business leaders.
Exceptional written and verbal communication skills, including executive presentations and strategic documentation.
Strong analytical, problem-solving, and decision-making capabilities.
Experience with vendor management, technology partnerships, and enterprise platform selection is preferred.
Our Benefits
We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents. Below are a few highlights of our inclusive benefit programs:
Expansive Health & Wellness Benefits
Generous Retirement & Savings Plans
Global Parental Leave & Adoption Assistance
In today’s world, what do we stand for?
We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organizational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment.
About Us
Expert Partners.
Clarity in complexity.
Unwavering commitment.
We are Sompo, a global provider of property, casualty, and specialty insurance and reinsurance.
Building on Sompo Holding’s 135 years of innovation, we seek to deliver a unified approach to servicing and providing customized solutions for our clients, ensuring that we meet their needs effectively and consistently.
We strive to strengthen engagement with our clients and business partners every day by using the in-depth knowledge and insights of our experts to swiftly navigate the ever-shifting risk landscape in a fast and agile way – providing them with the products and coverages they need – underpinned by exceptional levels of service.
Our values
As we continue to evolve and grow, our core values serve as the foundation for our company’s identity, purpose and culture.
Accountability: Raising the bar on what we deliver
Agility: Keeping it simple as we grow
Collaboration: Building relationships with clients and colleagues
Development: Being curious and having a growth mindset
Integrity: Being trustworthy and doing what’s right
Around the world, our 9,500+ employees use their expertise to learn, improve and find clear answers for your complex challenges. Because when you choose Sompo, you choose the ease of expertise.
Sompo is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
To learn more about visit our website at www.sompo-intl.com