A Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.

As a member of an energetic team, the Host/Hostess will answer the phones and fill take-out orders when needed.

ACCOUNTABILITIES

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name


• Use visual cues to seat Guests in either the bar or dining area depending on their preference


• Inform Guest of who will be serving them to ensure a smooth handoff to the service staff


• Answer incoming calls to the restaurant and provide appropriate service


• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate


• Process takeout orders


• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).


• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies


• Help dining room staff by setting and clearing tables; replenishing water; serving beverages


• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders


• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for Take-out orders


• Contribute to team effort by accomplishing related results as needed