Primary Objective of Bus Person / Room Service Position
To support exceptional food and beverage service within the hotel by assisting restaurant staff in delivering prompt, courteous service to guests, while also ensuring timely, accurate, and professional room service that reflects the hotel’s standards of hospitality.
Responsibilities
Clears and resets restaurant tables promptly, using proper methods to handle and stack dishes, glassware, and silverware
Cleans tables, chairs, and surrounding areas; maintains dining room cleanliness and presentation standards
Assists in maintaining a welcoming and organized dining environment for hotel guests
Pours water as guests are seated and assists with bread and butter service
Prepares and serves coffee and other beverages as requested during peak service periods
Polishes silverware and prepares linens in accordance with hotel standards
Communicates any guest concerns or dissatisfaction promptly to the appropriate team member or manager
Supports room service operations by preparing, delivering, and retrieving guest orders in a timely and professional manner
Ensures room service orders are accurate, well-presented, and delivered with a high level of hospitality
Maintains cleanliness and organization of room service equipment, trays, and service areas
Coordinates effectively with kitchen and front-of-house teams to ensure seamless service
Adheres to all hotel safety, sanitation, and service standards
Performs other duties as assigned to support overall hotel operations
Physical Demands & Work Environment
While performing the
duties of this Job, the employee is regularly required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste
or smell. The employee is frequently
required to climb or balance and stoop, kneel, crouch, or crawl, and lift
and/or move up to 50 pounds. The
employee is sometimes exposed to outside weather conditions, and frequently
exposed to moving mechanical parts, sharp cutting tools, hot external surfaces
of kitchen cooking equipment. The noise
level in the work environment is usually moderate to loud
About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.
Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.
Bartell Hotels is an equal opportunity employer.