Position
Title: Account Manager (Consumer)

Base Salary: $28,080 to $43,750
annually DOE

Commission: Target
commission of $30,000 annually

Benefits: Medical, dental, vision, 401k, flexible
spending account, paid sick leave and paid time off, parental leave, quarterly
performance bonus, training, career growth and education reimbursement
programs.

At Ziply Fiber,
our mission is to elevate the connected lives of our communities every day.
We’re delivering the fastest home internet in the Northwest, with a focus on
areas traditionally underserved by mainstream internet companies. And as our
state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need
for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We
strive to build relationships and provide customers and communities with
refreshingly great experiences.

We
emphasize our values in all our interactions:

Genuinely Caring: Our
customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.   

Empowering You: We
empower our customers to choose the products that best meet their needs, and we
support our employees to implement solutions that elevate the experiences of
our customers and coworkers. 

Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.  

Earning Your Trust: We earn
trust by communicating simply and transparently as real people, not as a
corporation.  

Job Summary

The Account Manager will be
responsible for generating sales in multi-family units in their respective
assigned region. This includes networking with MDU property managers, assistant
managers, leasing agents, and other property staff.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

Sales & Customer Engagement

·        Drive creative sales strategies in multi-family properties that will
increase awareness and penetration

·        Host various community events within MDU properties, to get customers to
sign-up for Ziply Fiber services

·        Make regular property visits to all MDU’s in assigned region, documenting
key learnings

·        Conduct door-to-door outreach to promote and
sell fiber internet to residential customers.

·        Achieve or exceed daily activity goals (door
knocks, customer contacts, property visits) and monthly sales targets.

·        Build strong relationships and trust with
prospective customers through professionalism and product expertise.

Training, Collaboration &
Operational Support

·        Participate in e-learning, classroom sales training, and associated
curriculum in tandem with Sales Trainer

·        Marketing team collaboration; offer strategy & communication,
collateral material creation & distribution

·        Perform financial responsibilities to include operational expense
tracking, processing mileage reimbursements, logging event expenses, and others

·        Monitor industry developments (technical, regulatory, and otherwise) and
apply critical thinking for strategic and customer impact analysis

Other Duties

·        Performs other duties as
required to support the business and evolving organization.

Required Qualifications:

·        High school diploma or GED.

·        Minimum of six (6) months of sales and/or customer
service experience – OR – current or prior military service.

·        Must be committed to providing exceptional customer
service in a calm, professional manner.

·        Must be enthusiastic, persuasive, persistent, and be
able to handle rejection in the selling process well.

·        Must have reliable transportation.

·        Must have and maintain a valid driver’s license,
auto insurance, and satisfactory driving record.

Knowledge, Skills, and Abilities:

·        Ability to prioritize and organize work effectively
and be a self-starter.

·        Ability to maintain confidentiality of company and
customer information.

·        Ability to deal with public in a professional manner.

·        Ability
to work independently and apply sound judgment and reasoning skills to a
variety of situations.

·        Ability
to drive on behalf of the company in a safe and responsible manner.

·        Ability
to multi-task and collaborate effectively with other personnel to meet
deadlines.

·        Strong
verbal and written communication, attention to detail, and organizational
skills.

·        Ability
to adjust to rapidly changing priorities and schedules.

·        Excellent
customer service skills.

Work
Authorization

Applicants must be currently authorized to
work in the US for any employer.  Sponsorship is not available for this position.

Physical Requirements

The
physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

Essential and marginal functions may require
maintaining physical condition necessary for bending, stooping, sitting, walking,
or standing for prolonged periods of time. The employee must occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by the job
include close vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus. This role involves driving within
a specific region or territory and requires the ability to safely perform all
functions of operating a motor vehicle.

Work Environment and Additional Information

• Spends approximately
  80% of the time in an outside environment for extended periods in any
  season, with potential exposure to inclement weather.
  
• Must
  be comfortable walking up and down streets for up to five (5) hours per
  day, including uneven terrain, uphill and downhill areas.
  
• Regularly requires climbing stairs,
  navigating driveways, and accessing homes or buildings with limited
  accessibility. Minimal time in an office environment.
  
• This role involves
  driving within a specific region or territory and requires the ability to
  safely perform all functions of operating a motor vehicle.
  

At all times, Ziply Fiber must be your
primary employer. Unless otherwise prohibited by law, employees may not hold
outside employment nor be self-employed without obtaining approval in writing
from Ziply Fiber. In holding outside employment or self-employment, employees
should ensure that participation does not conflict with responsibilities to
Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal
opportunity employer. Ziply Fiber will consider all qualified candidates
regardless of race, color, religion, national origin, gender, age, marital
status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.