The Program Coordinator provides strategic leadership, oversight, and coordination of program services to ensure delivery of high-quality care and full compliance with all applicable regulations. This role supervises Program Managers, staff, and maintains a client caseload. The Program Coordinator is responsible for ensuring effective, efficient service delivery across all programs while upholding organizational policies, procedures, and regulatory standards.
Job Details:
- Full-Time position with standard office hours (9am-5pm) and occasional flexibility to meet client needs. This position also provides on-call coverage as needed to ensure appropriate staffing/coverage.
- Location:
- Office location: Hudson, WI.
- On-site locations: Hudson, WI & River Falls, WI
- Reports To: Executive Director of Health & Operations
Essential Duties and Responsibilities:
- Supervise, mentor, and support Program Managers and staff to ensure effective performance and professional development.
- Manage referrals, service coordination, 24-hour residential programs, while ensuring full compliance with organizational policies, procedures, and applicable state regulations.
- Perform all duties associated with the Program Coordinator role.
- Provide guidance and problem-solving support to staff regarding client care and service delivery.
- Ensure effective communication and coordination among clients, families, staff, and external partners.
- Participate in and lead meetings, including team meetings, care conferences, and organizational meetings.
- Monitor program operations to ensure quality standards and continuous improvement.
- Conduct assessments to determine clients’ needs for personal care and supportive services.
- Develop, implement, and monitor individualized service plans.
- Provide staff training as needed, onsite training, client specific training, personal care and challenging behavior training, etc.
- Maintain thorough knowledge of assigned clients and their care needs.
- Track staff scheduling ensuring proper shift coverage while monitoring attendance and overtime accordingly.
- Weekly “site visits” ensuring adequate care coordination, monitoring staff work performance, etc.
- Conduct Staff Performance Reviews during probation periods and annually.
Qualifications:
- Strong leadership and managerial skills.
- Excellent verbal and written communication abilities.
- Strong organizational skills, including time management, multitasking, and follow-through.
- Proficiency preferred in platforms such as Microsoft 365, Care Smartz, Paychex Flex, Residex, etc.
Education and Experience:
- Bachelor’s degree or a minimum of four years of relevant experience, or an equivalent combination of education, training, and professional experience that demonstrates the required knowledge and abilities.
Benefits:
- Medical insurance.
- Paid time off.
- Dental Insurance.
- Vision insurance.
- Life insurance.
- 401 K Plan with up to 3.5% employer match: (Employees are eligible for this plan if they work a minimum of 1000 hours within their first year of employment)