We are currently looking for a Part Time 38 Operations Shift Leader, NB to join our team located at Tishomingo Gaming.

Summary:

Responsible for all gaming prize payout transactions during designated shift. Ensures compliance issues are met with all gaming regulations and internal policies and procedures are being followed.

Responsibilities:

* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Cleans assigned area
- Cleans and sweeps floors
- Cleans and sanitizes bathrooms
- May empty ash trays
- Disposes of trash
- May clean exterior areas such as parking lots and sidewalks
- Aligns seats close to machines in gaming areas
* Answers basic customer questions concerning gaming machines based on basic understanding of payout and machine operations
* Initiates minor machine repair and maintenance such as changing paper in gaming machines, bill acceptor cleaning, ticket replacement, cabinet cleaning, etc.
* Hourly jackpot and taxable prizes reports, including W2-G, 1099, Title 31 Multiple Transaction Logs and other gaming activity logs for jackpots, machine issues, traffic flow, etc.
* Assists with orientation, special activities and training on specific procedures, tasks or equipment
* Ensures all audits, reports and other operational communications are accurate and timely
- Completes a variety of standard and ad hoc reports as required
- Assists staff with accomplishing goals
- Ensures staff stays in assigned areas
- Investigates and resolves discrepancies
- Resolves minor employee concerns
- Communicates area performance and operational information to line of support
- Approves/denies time off requests
* Performs all other duties as assigned

Competencies:

Essential:
* Able to follow instructions, both written and oral
* Ensures compliance
* Able to adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Works well within a team
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Writes effective communications with team, departments, guests and management
* Keeps written records

Skills:

Essential:
* Count lrg amts of cash by hand / with cash counting machines
* Basic Computer skills
* Perform minor repairs on gaming machines

Experience:

Essential:
* 1 year directly related experience

Education:

Essential:
* High School, GED or Equivalent

Credentials:

Essential:
* Pass gaming background check
* Gaming license or permit as required by assigned position

Working Conditions:

Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Fast-paced environment
* May work in loud or noisy areas
* Noisy
* Potential exposure to blue and or white light
* Communications written, verbal
* May be required to assist individuals with unmanaged emotions
* Pass pre-employment drug test
* Hand-eye coordination, reach and grasp
* Manual dexterity
* Sometimes lift and or carry up to 50 lbs
* Standing up to 100% of shift
* Visual acuity for detail, distance, color, depth perception
* Walking up to 100% of shift
* May work day shift
* May work evening shift
* May work holidays
* May work night shift
* May be on-call
* May work rotating shifts
* May work weekend shift

Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation.  It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values
Mission:
*To enhance the overall quality of life of the Chickasaw people.
Vision:
*To be a nation of successful and united people with a strong cultural identity.
Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork