Posted 3w ago

Service Advisor

@ Martin Automotive Group
Ontario, California, United States
OnsiteFull Time
Responsibilities:greeting customers, obtaining information, reporting symptoms
Requirements Summary:High school diploma or GED; 1+ year as Service Advisor or similar; strong customer satisfaction; bilingual preferred; energetic; integrity.
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Job Description

Martin Automotive Group is searching for a Service Advisor to join our team at our Subaru of Ontario location! We believe our continued success and future growth is attributed to our employees.

Responsibilities:

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers