Job Summary:
The BizOps Business Analyst serves as a strategic partner across departments, analyzing processes, systems, and data to drive operational efficiency, scalability, and cross-functional alignment. This role identifies gaps in workflows, defines requirements for system improvements, and performs basic data analysis and reporting to enable data-driven decision-making across the enterprise.
Duties and Responsibilities
- Document current-state processes and identify inefficiencies, risks, and system gaps.
- Lead discovery and requirements gathering sessions with stakeholders across departments.
- Translate business needs into functional and technical requirements; propose solutions.
- Partner with engineering, CX, finance, and IT teams to implement system improvements.
- Develop KPIs and performance dashboards in collaboration with BI teams.
- Support automation initiatives by identifying opportunities for workflow optimization.
- Conduct data-driven root cause analysis and recommend scalable solutions.
- Create business cases and ROI models for operational initiatives.
- Maintain process documentation and governance standards.
- Perform other duties as assigned.
Education and Experience:
- 3+ years of experience in business analysis, operations, consulting, or related field.
- Experience in SaaS, GovTech, or technology-enabled services organizations.
- Exposure to CRM, ERP, or contact center platforms (e.g. Salesforce, Amazon Connect).
- Experience supporting automation or AI-driven initiatives.
- Experience building with modern BI tools (e.g. Power BI, Tableau).
- Working knowledge of data models, relationships, and how operational data is structured for reporting.
Knowledge, Skills and Abilities:
- Strong process mapping and documentation skills (e.g. Visio, LucidChart, Miro).
- Experience writing business requirements documents (BRDs) and user stories.
- Strong analytical skills and comfort working with data.
- Experience working cross-functionally with technical and non-technical teams.
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.