911 Dispatcher
Employment Type: 0 - Full-time Regular
Pay Range: $65,236.00 - 90,000.00
Location: Castle Rock, CO
Elected Office / Department: SHERIFF
Job Number: req3185
Closing Date: 7/31/2026
Position Summary Douglas Regional 9-1-1, the largest Public Safety Answering Point in Recognized as first responders under Colorado law, dispatchers at Douglas Schedule Essential Duties and Responsibilities Essential Job Functions Compensation Benefits Package
Douglas County, is accepting applications for the position of Emergency 911
Dispatcher. Dispatchers serve as the vital link between the public and
emergency services, answering both emergency and non-emergency calls, and
dispatching appropriate law enforcement, fire, and emergency medical services.
This position supports public safety operations for both Douglas and Elbert
Counties.
Regional 9-1-1 are critical to safeguarding lives and property. The role calls
for confident, dependable individuals who take initiative and make rapid,
well-reasoned decisions in demanding, high-pressure situations. Success in this
position requires composure, adaptability, and unwavering resilience under
stress.
p.m. / 2:00 p.m.–12:00 a.m./9:00p.m. - 7:00 a.m.) ~ Schedule subject to change
and mandatory overtime
emergency and non-emergency calls for service across Douglas and Elbert
Counties
and EMS units in accordance with established protocols
Dispatch (EMD) instructions, including CPR and other lifesaving guidance
responder safety, and maintain situational awareness of incidents
(CAD), radio, and multiple technology systems simultaneously
information and maintain detailed records
on scene of critical incidents using the agency’s Incident Dispatch
Vehicle (IDV)
assigned
and listens with empathy; projects voice clearly; can control a
conversation under stress
stress; displays compassion to those in distress; calms callers in crisis
responsibilities and systems simultaneously
accountability, and confidentiality; delivers quality work on time
citizen needs; maintains professionalism
testimony in legal proceedings
Douglas Regional 9-1-1 offers a competitive salary structure with
progression based on years of service as a dispatcher:Dispatcher Tier Months of Experience Monthly Salary Annual Salary 1 < 12 months $5,436 $65,236 2 13–24 months $5,666 $67,986 3 25–36 months $5,895 $70,735 4 37–48 months $6,124 $73,485 5 49–60 months $6,353 $76,235 6 61–72 months $6,582 $78,985 7 73–84 months $6,811 $81,735 8 85–96 months $7,040 $84,485 9 97–108 months $7,270 $87,234 10 109–120 months $7,500 $90,000
We offer a generous benefits package including, but not limited to:
coverage
with Douglas County matching 8%
Deferred Compensation contributions dollar-for-dollar up to 3% of annual
salary
AD&D, Long-Term Disability, and Employee Assistance
Plan
Long-Term Disability buy-up, Accident Insurance, and Critical Illness
Insurance
Chaplain Services, Medical Services (psychological, acupuncture, massage
therapy, chiropractic, hormonal therapy, physical therapy), financial
resources, and estate planning
opportunities (for those who qualify)
view the Douglas County Employee Benefit Guide
Education, Experience, and Minimum Desired Qualities We seek candidates who are: Training and Certification Working Conditions Note: The successful applicant must be able to perform all job functions,
Requirements
requiring the ability to work nights, weekends, and holidays in a closed,
secure environment
mandatory overtime as required
physical exams, polygraph, psychological, and background investigation
to carry out detailed and complex procedures according to standard
operating procedures
effectively communicate under pressure and unusual circumstances
demonstrate strong attention to detail consistently
phones/radio and hear in a busy communications center
40+ words per minute
computers and Windows-based applications
certifications: CCIC/NCIC, NENA Core Competencies, CPR, and EMD
driver’s license
The ideal candidate is calm under pressure, quick-thinking, and driven to
serve with compassion.
detail-oriented environments
communicators under stress
in managing multiple systems
players with integrity
independently under pressure with minimal guidance
All new dispatchers complete a structured training program through our
APCO Accredited Training Program. This nationally recognized program ensures
dispatchers are trained to the highest standards in call-taking, law
enforcement dispatch, fire dispatch, and emergency medical dispatch. Required
certifications include:
(CCIC/NCIC)
(CIT)
Emergency Communications
secure communications center with multiple computer monitors, continuous
phone and radio traffic, and frequent interruptions
a workstation for long periods while maintaining intense focus and
attention to detail
under high-pressure conditions, making rapid and accurate decisions that
directly affect community and responder safety
exposure to traumatic or emotionally distressing content; dispatchers must
manage stress and maintain professionalism at all times
weekends, holidays, mandatory overtime, and on-call shifts to ensure 24/7
coverage
unassisted, at a pace and level consistent with operational requirements.
ADDITIONAL INFORMATION:
In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.