Job Summary:
This role serves as the lead of the operational support team for At-Large Policy Support working under the guidance of the Manager of Policy Development Support and At-Large Regional Affairs. You will lead a dedicated team in providing administrative, project management, and procedural guidance to the At-Large community (including the ALAC, RALOs, and individual Internet user representatives). Key responsibilities include ensuring the on-time delivery of operational projects, ensuring streamlined and efficient operations that facilitate effective community collaboration, and advising senior management on communication tools and workflow improvements.
Key Responsibilities & Duties:
● Team lead capacity - provide overall direction for the ALAC/At-Large operations team, in collaboration with the At-Large Policy Development Support function, overseeing day-to-day operations and fostering a culture of continuous internal improvement.
● Leadership Support - Serve as the key operational resource for the At-Large Community, consisting of the At-Large Advisory Committee (ALAC), the Regional At-Large Organizations (RALOs) and members.
● Operational Management - Oversee meeting scheduling and support, voting, working group administration and member management to ensure seamless community engagement.
● Technical Facilitation - Manage global teleconferences, including liaising with the technical and language services teams.
● Project Oversight - Execute ad-hoc internal and community-led projects, driving initiatives from conception to implementation.
● Training - Design and deliver comprehensive training on communication tools (Zoom, Wiki, Website platforms) for new hires.
● Cross-Functional Collaboration - Strengthen relationships with other SOAC operational support teams and other Organizational operational teams to streamline operational processes to improve the volunteer user experience with ICANN and enhance service delivery.
● Other duties as assigned or requested.
Required Knowledge, Skills, and Abilities (KSAs): (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
● Technical Proficiency - Advanced knowledge of Microsoft Office Suite and Google Workspace Productivity Suite Adobe as well as Customer Relationship Management (CRM).
● Project Management and Organization - Proven ability to manage complex projects, prioritize tasks, and meet deadlines in a high-pressure, fast-paced environment.
● Analysis and Problem-Solving - Demonstrated capability to create tailored, strategic solutions related to operational issues.
● Stakeholder Relations and Communication - Exceptional verbal and written English communication skills; multilingual proficiency strongly preferred. Capable of working with diverse, global teams, and internet policymakers of diverse backgrounds, cultures, and skills-sets.
● Facilitation and Public Speaking - Experienced in coordinating in-person, hybrid, and virtual meetings on policy issues. Strong public speaking skills for conferences and high-visibility webinars.
● Professionalism - Strong commitment to confidentiality, discretion, and accuracy. Experience in working independently with a highly diverse workforce.
Education and Experience Requirements:
● Bachelor's Degree required, preferably in a relevant field of study.
● Minimum of 5 years of experience with a Bachelor’s Degree or 2 years of experience
with a Master’s Degree.
● Minimum four years of progressive work experience in management of operations support.
● Prior experience working for an international organization, strongly preferred.
Languages:
● Fluency, both written and spoken, in English is required.
● Fluent written and spoken language skills in any of the other official United Nations languages
is required/preferred.
● ICANN is a global organization that values diversity; preference will be given to candidates
with demonstrated skills in additional languages besides English