POSITION OVERVIEW

The In-Room Dining Server delivers food and beverage orders to guest rooms, including amenities, to hotel standards. They also stock, maintain, and charge in-room refreshment center items. They assist in the maintenance of the In-Room Dining area and equipment, and provide courteous, attentive, and elevated service.



DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures.


• Serve alcoholic beverages, non-alcoholic beverages, and meals to guests, courteously and efficiently, according to hotel specifications.


• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.


• Assist in the maintenance of the outlet area and equipment.


• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.


• Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet.


• Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list.


• Maintain complete knowledge of designated glassware and garnishes for each drink.


• Maintain complete knowledge of table/seat/station/room numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.


• Maintain complete knowledge of equipment and use only as intended.


• Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.


• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.


• Maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise.


• Obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times.


• Retrieve all alcoholic beverages from bar and place on table/tray in accordance with the hotel standards.


• Transport tables/trays from the In-Room Dining area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.


• Set up and deliver amenities to designated rooms.


• Clean and reset tables/trays, maintaining sufficient supply in the In-Room Dining area.


• Prepare, track, and retrieve all tables/trays from guest rooms according to hotel standards.


• Complete opening and closing side duties.


• Greet guests and deliver food according to hotel standards, within the specified timeframe.


• Prepare guest check and process payment, adhering to all cash handling and credit policies.


• Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste.


• Use all chemicals in accordance with OSHA regulations and hotel requirements.


• Maintain a professional and personable appearance at all times, according to hotel standards.


• Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.


• All other duties as requested.