Welcome to Balluff Inc.!

Balluff is a global leader in sensor technology and industrial automation. Our mission is to drive smart manufacturing forward while creating a workplace where innovation and people thrive. Join a team that values precision, quality, and continuous improvement.

 

Position Summary

The Service Engineer provides after-sales technical support for Balluff products and serves as a technical expert in troubleshooting, resolving customer issues, and managing complaints. This role is based in Florence, KY and supports customers through phone, virtual, and on-site engagements while collaborating closely with internal teams to ensure timely and effective resolution of technical issues.

 

What You’ll Do

• Provide technical support to customers via phone, email, virtual meetings, and on-site visits.


• Act as a solutions and troubleshooting expert for both internal and external customers.


• Analyze and resolve technical issues related to Balluff products and industrial automation systems.


• Monitor and manage customer support requests using the SAP C4C ticket system.


• Identify trends, potential issues, and opportunities, and report findings to the Complaint Manager or Service Manager.


• Escalate high-impact complaints using Balluff’s formal complaint process.


• Enter and maintain accurate complaint and service data in C4C, including trip reports, application reports, visit documentation, and 4D/8D reports.


• Interface with internal development and quality assurance teams as needed.


• Deliver technical presentations and training to customers and Balluff personnel.


• Develop and maintain technical support tools such as instructions, function blocks, example code, and technical notes.


• Document technical information in the Product Information Application for future reference.

 

Work Environment & Physical Requirements

• Office-based role with extended periods of sitting and computer use.


• Frequent visits to customer facilities, which may require standing, walking, and carrying toolboxes or test equipment.


• Work environments may include industrial settings where hearing or eye protection is required.


• Travel required up to 20% (approximately 5-10% overnight travel), depending on customer needs.

 

Why Join Balluff?

• Competitive pay


• Health, dental, vision, and life insurance


• 401(k) with company match


• Paid time off and holidays


• Opportunities for training, development, and advancement

 

Balluff is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.