Posted 2mo ago

Customer Support Specialist -Hourly plus commision

@ Fenix Pest Control
West Des Moines, Iowa, United States
$17-$18/hrOnsiteFull Time
Responsibilities:Answer calls, Schedule appointments, Assist customers
Requirements Summary:Previous customer service experience required; strong communication and organizational skills; comfortable with computers; willing to work Monday-Thursday 9:30 AM–8:00 PM; onsite.
Technical Tools Mentioned:CRM software, Office productivity software, Phone and email systems
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Job Description

Fenix Pest Control is a family-owned company proudly serving residential and commercial customers for over 10 years. As we continue to grow, we’re looking for a motivated and dependable Customer Support Specialist to join our team.

If you’re looking for a full-time position with a built-in 3-day weekend every week, this could be the perfect fit.



What You’ll Do

  • Answer incoming phone calls, emails, and text messages
  • Assist customers with questions, concerns, and service needs
  • Schedule new client appointments
  • Reschedule appointments for customers and technicians
  • Follow up on incoming sales leads (commission included)
  • Assist with billing and collections (incentives included)
  • Perform general front desk and administrative duties

What We’re Looking For

  • Previous customer service experience required
  • Strong communication and organizational skills
  • Comfortable using computers and various applications
  • Motivated, reliable, and team-oriented



Only 4 Days Per Week – Every Week

Enjoy a consistent Monday–Thursday schedule with Friday, Saturday, and Sunday off.



Hours:
Monday–Thursday
9:30 AM – 8:00 PM

Full-time hours with a guaranteed long weekend every single week.

Compensation

  • $17–$18 per hour
  • Commission on sales
  • Team and individual bonus opportunities
  • Performance-based raises



Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • On-the-job training



Job Type: Full-time



Work Location: In person


Benefits:


  • Flexible schedule
  • On-the-job training
  • Paid time off
  • Health, Dental, Vision Insurance offered