We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive.

Join our team and become a part of a continuously expanding and financially sound multinational conglomerate—Goddard Enterprises Limited (GEL).

Purity Bakeries Ltd, a leading manufacturer of bread and bakery products, is seeking to recruit an experienced, dynamic, self-motivated individual to join our team as Customer Service Representative Team Lead.  This position reports to the Retail Manager.

THE ROLE: 

The Customer Service Representative Team Lead’s primary duties and responsibilities include but are not limited to:

·       Directs the Customer Service Team of Shippers and Customer Service Representatives and leads by example - on the best ways to approach customers (both internal and external) as they attend to their needs.

·       Fills in for Supervisors as may be necessary

·       Provides exceptional service to customers and ensures their needs are being met in a timely fashion.

• Resolves customer complaints in a timely manner whether received via phone, email, mail, in person or social media.

·       Make recommendations to customers with a view towards increasing sales.

·       Processes sales transactions in a timely manner.

·        Issue, receive and reconcile currency daily and to process cash receipts/managers to accurately record all currency takings for the business.

·       Ensure all food handling processes are exercised in line with all required health standards as designated by our QA personnel

QUALIFICATIONS, EXPERIENCE, SKILLS & ATTRIBUTES:

• A minimum of five (5) CXC’s including English Language and Mathematics.

• An Associate Degree in Business Studies, a Certificate in Supervisory Management and two (2) years’ experience in a sales or customer service environment.

• Computer literate, familiar with Microsoft office suite of products

• Strong sales and customer service skills, with the ability to engage customers, promote products, and build lasting relationships.

• Must be reliable, trustworthy, and capable of managing cash, inventory, and daily reporting accurately.

• Must be a self‑motivated individual who demonstrates a willingness to assist and presents themselves professionally.

• Able to exercise initiative

• The ability to work varied hours and days, including weekends, public holidays and nights as may be necessary.

BENEFITS:

An attractive remuneration and benefits package is being offered commensurate with the candidates’ experience. Our benefits package includes participation in Group Life, Medical Insurance and Pension Schemes and opportunities for training & development. Through our Employee Share Option Plan (ESOP) you have the opportunity to be a part-owner of GEL (where eligible)—let’s grow together!

Application process:

Please submit your application no later than May 15, 2026.

We thank all applicants but advise that only those selected for the interview will receive an acknowledgement