Salary Range: 

$44,000 - $50,000

We are hiring Project Coaches to join our fun team! In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills. *Candidates with 60 miles of our contact center at 7810 E Escalante Rd in Tucson, AZ will be considered for an on-site position*

What you will be doing:

• Work with a team of people and help them get the most out of their natural talents.
• Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
• Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
• Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
• Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
• Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.