Posted 1mo ago

Service Assistant

@ Servco
Kailua-Kona, Hawaii, United States
OnsiteFull Time
Responsibilities:Greet customers, Scan VIN, Open orders
Requirements Summary:Customer service and basic vehicle service workflow support; greet customers, gather information, and assist with service processes.
Technical Tools Mentioned:iPad, VIN scanner, digital walk-around sheet
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Job Description

At Servco Kona, we provide top notch service to our customers! Apply and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.

Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQg

KEY OUTCOMES 

  • Greet and check in service customers and conduct vehicle walk-around 

  •  Scans VIN with iPad and checks current mileage 

  • Open repair order and review appointment lines with customer 

  • Review and update customer information with customer 

  • Identify the condition of the vehicle, take photos of the vehicle with the iPad and notate damages on the Digital Walk Around Sheet. 

  • Run parts to the Service Technicians as needed 

  • Shuttle service customers back home or to work location and pick-up and drive them back to the service facility when vehicle is done 

  • Also provides coverage when the existing shuttle driver is unavailable 

  • Secure vehicles and ensure all doors and windows are locked  

  • Shuttle vehicles pending pre-delivery inspection between service and sales lots