Position Overview 

The Welcome Center is responsible for supervising the Club entrance, greeting caregivers and guests, 

answering phone calls, ensuring accurate attendance records and data entry. 

Essential Job Functions 

• Supervise entrance to ensure security and adherence to organizational policies. 


• Welcome and greet caregivers and visitors in a courteous and professional manner.


• Ensure accurate attendance is maintained and perform data entry tasks accurately, efficiently, and in a timely manner for safety of members. 


• Handle incoming phone calls and ensure that callers receive a warm, prompt, and professional greeting that conveys an attitude of helpfulness and welcome.


• Contribute to maintaining a healthy, safe, clean, and well-maintained environment. 


• Supervise Club members as needed.


• Collaborate with internal teams and departments to align goals and strategies and to foster a culture of cooperation and teamwork. 


• Engage in continuous learning and contribute to the effective implementation of continuous improvement processes. 


• Support the ethical use of data to make decisions in a timely and informed manner. 


• Represent the organization to the community in a way that enhances the organization’s profile, builds its reputation, supports its strategic priorities, and advances its mission. 


• Contribute to operational goals and objectives that align with and advance the organization's strategic priorities. 


• Strive to meet and surpass the expectations of youth, families, staff, volunteers, Board, funders, and other key stakeholders. 


• Focus efforts on promoting equity, engaging in trauma-informed and continuous improvement practices, and doing what is needed to help the communities the organization serves become great places for all children and youth to grow and thrive. 


• Ensure current safety practices meet or exceed organizational requirements.


• Support the implementation of new or amended policies, practices, and processes that furthermitigate and minimize safety risks. 


• Demonstrate a commitment to excellence, aligning your efforts with the organization’s values, mission, strategic priorities, and policies.


• Participate in available coaching opportunities, regular one-on-one meetings with supervisor, performance evaluations, and goal setting.


• Demonstrate a commitment to learning and development by following talent development requirements and creating and following a professional development plan.

Other duties as assigned.