Posted 1mo ago

Customer Service Representative - Eggleston Automotive Center

@ Eggleston
Norfolk, Virginia, United States
OnsitePart Time
Responsibilities:enter data, assist customers, support auctions
Requirements Summary:High School diploma or GED; customer service experience; knowledge of Microsoft Office; ability to be bonded; pre-employment background check and driving record; DMV acceptable; able to drive; weekend availability.
Technical Tools Mentioned:Microsoft Office Suite, Computer and data entry systems
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Job Description
Customer Service Representative - EAC -  Norfolk, VA - Enjoy a rewarding and challenging position with a nonprofit organization that has been helping educate, train, and provide employment opportunities for individuals with disabilities since 1955. We are currently seeking applicants for a part-time customer service representative at our Eggleston Automotive Center to provide customer service for a nonprofit auto donation program. Completes detailed paperwork in compliance with regulations to prepare donated automobiles for sale. Assists with all auction activities. Works a flexible schedule to include some weekends. 


Applicant must be available to work  Thursday & Friday from 8:00 am to 4:30 pm and Saturday from 9:00 am to Noon.


ESSENTIAL DUTIES/RESPONSIBILITIES: 

The following duties and responsibilities represent the essential functions of this job that an individual must be able to perform with or without a reasonable accommodation: 

  • Enters vehicle and donor information into a database and transposes information onto other required documents such as tow list, bill of sale, titles, etc.
  • Provides assistance and information to donors, customers, employees, and the public, in person, through e-mail, and over the telephone.
  • Facilitates vehicle sales under the direction of the supervisor, such as securing titles, taking payments, and preparing receipts.
  • Performs general office tasks, such as preparing correspondence, filing, and copying.
  • Assists with all paperwork and preparation required for auctions in compliance with organizational procedures, laws, and regulations.
  • Works as a team with other staff to support rehabilitation services provided to individuals with disabilities
  • Attends training as assigned or as requested.
  • Performs other duties as assigned


Note: Duties and responsibilities are not all-inclusive and may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where applicable. 


 

QUALIFICATIONS, EDUCATION, & EXPERIENCE: 

The following qualifications represent the training, education, certifications, licensures, and/or work experience required to perform the essential duties and responsibilities successfully: 

  • High School diploma or GED with accounting and customer service experience.
  • Experience in the automobile sales industry preferred.
  • Pre-employment drug screening, clearance through a criminal background investigation, and an acceptable DMV record.
  • Ability to be bonded.
  • Knowledge of: Laws governing the sale and donation of vehicles and charitable giving, Microsoft Office Suite, Eggleston Policies and Procedures, and Basic Mathematics
  • Skill in: Organizing, managing, and prioritizing multiple tasks, using a computer to perform work duties,

 

PHYSICAL DEMANDS & WORK ENVIRONMENT:  

Physical demands: Performing the duties of this job requires near visual acuity, the ability to hear, understand, and distinguish speech and/or other sounds, and gross manipulation. Additionally, the employee: 

  • Must be free of tuberculosis in a communicable form.  
  • Must be able to drive a car independently.
  • Work environment: The work is primarily office-based, but is sometimes performed outside during inclement weather.


Interested applicants should visit www.egglestonservices.org, select Careers/Current Opening/the position you are interested in/Click the “Apply” button. Proof of an acceptable driving record must accompany the application to be considered.

Equal Opportunity Employer/Male/Female/Disabled/Veteran/Affirmative Action Employer-does not discriminate in employment based on race, color, religion, sex (including pregnancies and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, and membership in an employee organization, retaliation, parental status, military service, protected veteran status or other non-merit factor.


Week of the Auction, Thursday & Friday 8:00 AM to 4:30 PM.
Saturday, 9:00 AM to Noon.
Car Auction every two weeks/twice a month.