First Bankers Trust Company is seeking a detail-oriented Collections Specialist who can navigate customer relationships while achieving timely account resolution.
Why Join Our Team?
We offer a competitive benefits package designed to support our employees’ health, financial security, and work-life balance, including:
- Medical, dental, and vision insurance
- Employer-sponsored retirement plan with company match and profit sharing
- Paid time off, paid holidays, and additional leave benefits
- 12 hours of volunteering time off per year to help make a difference in your community
- Life and disability insurance
- Employee wellness and assistance programs
- Professional development and growth opportunities
- Opportunity to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups
The Collections Specialist position is accountable for supporting the lending officers by conducting ongoing financial monitoring, analyzing credit information pertaining to loans, and escalating and facilitating customer service activities associated with credit and collections inquires and action items. This position works closely with the collections management and lending teams, including the broader credit team in the execution of day-to-day activities.
Key Accountabilities:
- Monitor customer accounts and/or loan portfolios in order to identify and escalate potential issues and thereby maximize credit quality and minimize the company's credit risk and potential loss.
- Analyze financial/credit information to ensure loans are secure.
- Provide customer service associated with executing credit and collections outreach (phone, text, email, onsite visits) and organizing payment arrangements while building customer relationships.
- Solve billing problems and inquiries and negotiate payment programs or arrangements while staying within collections compliance guidelines.
- Provide credit assistance, including submission of extension requests and other recovery activities.
- Prepare and distribute communications to customers regarding loan status or repayment arrangements/terms.
- Follow policies and procedures designed to reduce delinquency.
- Maintain databases used to analyze accounts and/or portfolios.
- Prepare and submits monthly credit memos and reports.
- Coordinate and execute small projects or components of larger projects.
- Performs other duties as required.