POSITION OVERVIEW

The Network Field Engineer will play a pivotal role in the IT Department, showcasing expertise in technology while contributing to staff development and strategic technology planning.

ESSENTIAL FUNCTIONS

• Technical Administration: Manage technology networking infrastructure through various channels (ticketing system, email, phone, or in-person) with minimal supervision.
• Technical Support: Lead the local IT team in troubleshooting complex Networking and Firewall hardware, software, and connectivity issues across US and Corporate sites.
• Collaborative Work: Work closely with other technology departments to align vision, direction, and execute joint projects.
• Documentation and Reporting: Regularly produce professional reports, instructional documentation, manage department projects, and contribute to technology standards/procedures.

ADDITIONAL DUTIES

• Process Improvement: Contribute to departmental audits and continuously improve operational processes.
• On-Call Support: Be available for Severity 1 and 2 incidents across multiple locations or areas.
• Off-Hours Availability for Scheduled Tasks: Be accessible for programmed activities conducted outside of standard office hours to minimize disruptions.
• Strategic Contribution: Assist technology management in defining strategy, direction, and cross-departmental initiatives to achieve company objectives.

RESPONSIBILITIES

The network engineer is responsible for:

• Maintaining a secure, stable, and segregated network environment for Information systems (Servers, PCs, Business Wireless) as well as operational technology systems.
• Designing and implementing new network changes including LAN and VLAN routing, switching, and physical infrastructure.
• Maintaining network documentation including maps, asset inventory, and standards.
• Ensuring adherence to best practices for network design and security.
• Approving network change control requests submitted by other engineers and other stakeholders.
• Other duties as assigned.