ABOUT METRC

Metrc is the most trusted and experienced provider of cannabis regulatory systems in the United States and is growing extremely rapidly to expand globally. We provide a solution that combines advanced software, radio-frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale. As Release Manager, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a commercial setting at a fast-growing technology company.

GENERAL OVERVIEW

Metrc is seeking an experienced Release Manager to establish, lead, and continuously improve our release management function. This is a high-impact, highly autonomous role for a practitioner who is energized by building — someone who brings both the strategic perspective to design a release process and the hands-on discipline to execute it. Reporting to the Head of Quality and working closely with the broader Product team, the Release Manager will serve as the central point of coordination and accountability across the full software release lifecycle. 

The ideal candidate brings a strong foundation in release management within complex, multi-team software environments and is comfortable operating independently. You will have the opportunity to shape how Metrc approaches releases from the ground up, making a meaningful and lasting contribution to the quality and predictability of our platform. 

KEY RESPONSIBILITIES

Core duties and responsibilities include the following. 

Release Process Design & Ownership 

• Design and      lead Metrc’s end-to-end release management process, spanning      intake, scheduling, deployment coordination, and post-release      review. 
• Establish release governance      standards in collaboration with Engineering, QA, and Product, including      freeze windows, deployment windows, cross-functional readiness criteria,      and branching conventions. 
• Develop      and maintain release runbooks, escalation paths, and      rollback procedures to support consistent, reliable delivery. 
• Define and      steward a repeatable release cadence that aligns with      organizational priorities and external commitments. 
• Maintain a      comprehensive release calendar with full visibility across feature      releases, hotfixes, parallel workstreams, and regulatory      deliverables. 

Cross-Functional Coordination & Dependency Management 

• Act as the      primary release coordinator across Product, Engineering, QA, Support, and      GTM teams, ensuring alignment on scope, timing, and readiness      expectations. 
• Proactively identify and      manage cross-team dependencies, surfacing scheduling conflicts and      delivery risks ahead of release milestones. 
• Facilitate      go/no-go readiness reviews and coordinate cross-functional release      decisions grounded in objective, documented criteria. 
• Track and      resolve release blockers with a strong sense of ownership,      keeping workstreams moving without requiring escalation. 
• Stay      informed on regulatory timelines and state-specific compliance obligations      that may influence release scope or scheduling at Metrc. 

Release Communication & Stakeholder Alignment 

• Own the full      spectrum of release communications, including internal announcements,      pre-release briefings, customer-facing change notifications, and      post-release summaries. 
• Adapt      technical release information into clear, accurate messaging      tailored for executive, operational, and external audiences. 
• Establish      and maintain a communication rhythm that keeps stakeholders      well-informed and minimizes ambiguity around release activities. 
• Provide timely, accurate release      status updates to leadership and proactively surface risks before they      escalate. 

Documentation, Tooling & Traceability 

• Own the      documentation framework for release management, including changelogs,      release notes, process guides, and version      history, maintained in Confluence and Jira. 
• Configure      and govern Jira workflows, release boards, and dashboards to      provide real-time release visibility across the organization. 
• Define      documentation standards and promote consistency across teams contributing      to release artifacts. 
• Ensure      release records meet internal audit, traceability, and compliance      requirements appropriate to a regulated SaaS environment. 
• Evaluate and      implement tooling improvements to Jira and Confluence that reduce manual      effort and enhance release transparency. 

Quality Integration & Continuous Improvement 

• Collaborate      with the Head of Quality to align the release process with QA standards      and ensure quality readiness is a formal input into every release      decision. 
• Lead      post-release retrospectives and translate findings into documented process      improvements that are tracked and implemented. 
• Track and      analyze release health metrics — including cycle time, escape rate, and      rollback frequency — to identify trends and drive improvement      over time. 
• Contribute a      quality perspective to release planning discussions and support the team      in upholding release standards consistently. 

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

Required 

• 5+ years of      experience in release management or technical program management within a      SaaS or software product environment. 
• Demonstrated      experience building or significantly maturing a release management      process, including the ability to work with limited existing      structure. 
• Advanced proficiency with      Jira, including workflow configuration, release boards, custom dashboards,      and reporting; hands-on Confluence administration and documentation      governance. 
• Solid      understanding of software development lifecycles, Agile/Scrum      methodologies, and sprint-based or continuous delivery models. 
• Proven      ability to manage complex, multi-team release schedules with competing      priorities and firm external deadlines. 
• Excellent      written communication skills, with the ability to independently produce      release notes, executive-level briefings, and process documentation. 
• Strong      self-direction and organizational skills, with a track record of      creating clarity and structure in dynamic environments. 
• Experience      in regulated, compliance-driven, or government-adjacent industries where      audit trails and traceability requirements are central to      operations. 

Preferred 

• Familiarity      with CI/CD-adjacent concepts — including pipeline awareness, environment      management, and deployment coordination — sufficient to collaborate      effectively with Engineering teams. 
• Experience      with change management frameworks such as CAB or ITIL within regulated or      enterprise SaaS environments. 
• Background      in GovTech, HealthTech, FinTech, or other compliance-driven verticals      where release accuracy carries regulatory consequence. 
• Familiarity      with SAFe or release train coordination models for multi-team      delivery environments. 
• ITIL      Foundation, SAFe, CSM, or PMP certification. 
• Experience      with cannabis technology, state regulatory platforms, or track-and-trace      systems is a meaningful plus. 

WHY THIS ROLE

This is a unique opportunity for a release management professional who is ready to lead, not just participate. At Metrc, you will have the scope to build something meaningful, the support of experienced leadership, and direct visibility into the impact your work has on a platform that serves state governments and cannabis operators across the country. If you are motivated by ownership, thrive in collaborative environments, and take pride in bringing order and quality to complex processes, we encourage you to apply. 

TRAVEL 

This position will require limited travel. For example, travel might include:

o Quarterly work trips to headquarters.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

· In-office or remote position

· Frequently required to sit

· Frequently required to talk or hear

· Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Metrc is an Equal Opportunity Employer, and all qualified applicants and team members will be considered for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, marital status, disability, genetic information, military or veteran status or any other characteristic protected by federal, state or local law.