Job Summary
Moon Valley Nurseries is seeking a highly skilled and motivated Tree Care Services Specialist to perform both field leadership and customer-facing tree care services. This dual-role position is responsible for leading stump grinding operations while also providing professional tree care consultations, pruning, and maintenance services to residential customers. The ideal candidate has hands-on arboriculture experience, strong leadership skills, and a commitment to safety, quality, and customer satisfaction.
Key Duties and Responsibilities
- Lead and manage stump grinding crews, ensuring daily job readiness and proper equipment selection.
- Review daily job schedules and confirm routing and check-ins using Samsara.
- Ensure all trucks are clean, properly stocked, and compliant with safety standards.
- Safely transport crew members to and from job sites.
- Apply all OSHA, DOT, and company safety requirements; ensure crew compliance with PPE standards.
- Prepare grinding areas using proper safety shields and procedures.
- Perform stump grinding and related maintenance duties as needed.
- Conduct job walk-throughs with customers before and after work completion.
- Take and upload before-and-after job photos in Samsara.
- Conduct in-home tree inspections to assess health, structure, drainage, and safety.
- Perform light pruning and shaping through climbing and ground-based techniques.
- Identify signs of disease, pests, nutritional deficiencies, or structural issues.
- Recommend watering schedules, fertilization, treatments, and long-term tree care solutions.
- Inspect and adjust tree staking, trunk caliper, and canopy structure.
- Wrap or paint tree trunks as needed for protection.
- Serve as a trusted advisor to customers during on-site consultations.
- Recommend and close on Moon Valley Nurseries products and services when appropriate.
- Maintain detailed customer notes and records in CRM systems.
- Keep crews on schedule while maintaining high-quality workmanship and customer service.