Job Summary
Under the direct supervision of the manager or designee, the Patient Registration Clerk (FLOAT) is responsible for obtaining required information from patients in order to complete an accurate registration for the use in patient care, billing and all regulatory requirements and documenting all information into correct area within the Epic registration system.
Core Job Responsibilities
- Responsible for accurately obtaining and entering information for 50+ data fields.
- Use pre-determined interviewing techniques and scripting when obtaining information from patients and/or patient representatives, in person or via phone.
- Must demonstrate positive customer service, even at the most difficult of times both face to face, phone and via email.
- Understand, explain, and accurately complete required facility forms before obtaining and witnessing patient signatures
- Responsible for payment collection activities, including handling cash.
- Meets or exceeds productivity and quality goals.
- May be assigned to work edits/errors out of designated work queue’s or reports.
- Perform other duties as required.
Education/Experience Requirements
REQUIRED:
- High school diploma or equivalent
PREFERRED:
- Prior healthcare registration experience
- 1 year of medical office, hospital or medical insurance related experience
Licensure/Certification Requirements
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 97765
Department PATIENT ACCESS SVCS
Shift Days
Shift Hours Worked 4.00
FTE 0.47
Work Schedule
Employee Status A5 - Regular Part-Time (975 hours per year or more)
Union 2006 - UFCW
Pay Range $18 - $23 per hour