I.              Position Summary:

 

Serves as a direct contact / referral point for patients.  Greets patients in person and on the telephone.  Performs clerical duties pertaining to the design and follow-up of an efficient patient/provider appointment schedule.  Registers patients using the ProCare computer system.  Works to provide a friendly, calm and professional environment for sick patients, their family and friends.

 

I.              Qualifications:

 

A.           Education:                

 

High School diploma or equivalent is required.

 

            B.        Training and Experience:

 

One to three years commensurate experience in general office capacity preferred.  Medical background is preferred.  Excellent telephone skills required.  Bilingual (English/Spanish) abilities desirable but not mandatory.

 

 

C.        Job Knowledge:      

 

Must have experience in meeting people and dealing with them under adverse conditions.  Must be capable of learning rapidly and accepting change.  Must also have the ability to work with ProCare's computer system, which involves patient data entry and requirements through various computer functions.

 

Unusual Physical Demands and Working Conditions:

Must be mature and have a sincere dedicated attitude. Must be able to maintain a pleasant, even temperament while working under pressure and heavy workloads. Must be able to conduct business in person and on the telephone. Must be able to read printed material and computer screens. Must be able to sit for extended periods of time.