The HR Operations Employee Services Associate is responsible for providing best-in-class employee experience across the Employee Lifecycle (hire to retire) . As a key member of our People Experience & Operations team, the role holder will play a pivotal role in driving on ground employee processes ( with clear KPIs and service levels) .Role is pivotal in supporting India BU agenda of digitization and seamless employee experience through identified priorities for the People Experience & Operations vertical.
1. Talent Acquisition
• Frontline hiring: Drive frontline hiring – collaborate with employment exchange, screening, interview scheduling, background checks, and coordinating pre-employment testing.
• Coordinate onboarding for plant employees- adherence to H2O for onboarding followed by completion of Day 1 and Functional Onboarding modules on my learning.
• Contractual Hiring: Collaborate with concerned department on contractual worker requirement based on business requirement.
2. Employee Processes & Admin
• Serve as a first-point contact for employee inquiries regarding policies, benefits, payroll, schedules, procedures and all processes pertaining to employee lifecycle.
• Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure
• Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys.
3. Digitization
• Drive the overall BU digitization agenda – specifically for plant like T&A for PCI and NPCI workforce, Schoox and other myServices related workflow processes
• Identify areas of opportunities that can be streamlined and elevated using digital tools.
4. Compliance & Safety Support
• Ensure compliance with central, state, and local employment regulations, including AIB audit as defined in the statutory laws of the land.
• Maintain confidential employee files, ensuring documentation compliance for audits.
• Collaborate with Safety and Operations teams to track training, certifications, and required plant clearances.
• Collaborate with Welfare Officer to drive on ground operational activities
5. CoE led interventions
• Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM , TR and PE&O
• Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. Support PMP on ground activation for all phases (objective setting, mid year and year end) covering all frontline employees
• Support on Core People Process roll out. This includes but is not limited to on ground Survey administration via roadshows for frontline employees for Org Health and MPW
• Provide Learning logistics support (venue organization, coordination with vendors/trainers, invoicing, learning attendance and feedback administration)
• Organise and administer CoC training for frontline employees, new hires and third party employees
• Provide logistics support for HR Events (Rewards and Recognition, Function Annual events, HR Townhalls). Support creation of event content such as communications, presentations, invites etc.
6. Plant Operations Support /HR Ops and Service delivery
• Provide general administrative support to Plant leadership and HR lead for operational activities(reports, presentations, data entry).
• Participate in continuous improvement efforts to optimize HR and plant processes.
• Work as an integral part in the BU HR Ops team projects deliverables
• Act as a focal point for the accounts HR operations deliverables
• Manage all the requested reporting repository for the accounts deliverables
• Identify opportunities for process enhancement and digitization
• Accountable for handling all accounts queries through the agreed SLAs and identified channels
MBA in Human Resources